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Report: #728393

Complaint Review: BAS Accounting service - Internet

  • Submitted:
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  • Reported By: Riverbed — Silver spring Maryland United States of America
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  • BAS Accounting service 12801 Worldgate Drive, Suite 500 Internet United States of America

BAS Accounting service A very bad small company which has unethical practice and is very rude to customers Internet

*REBUTTAL Owner of company: Honesty is the best policy the Real Truth about the Riverbed case

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This company bills customer with unreasonable charges and won't let you have chance to argue! I signed the engagement letter and they should be responsible for the filing to IRS. Just because they did not make IRS get the package before deadline, they made the package copy, mailed out the second time, and then doubled the charges by charging me twice with the same highest rate!  When I tried to ask for explanation in good intent, they threaten me to report to bill collector and then credit bureau!!! I listed reasons to them why I did not agree on the bill, and they won't give a word for explanation! This is the worst service I'd ever had. I feel as customers we should have ways to get our rights defended not simply threatened with credit harm.

This report was posted on Ripoff Report on 05/12/2011 08:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bas-accounting-service/internet/bas-accounting-service-a-very-bad-small-company-which-has-unethical-practice-and-is-very-728393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Honesty is the best policy the Real Truth about the Riverbed case

AUTHOR: BAS Accounting Services - (United States of America)

POSTED: Tuesday, November 08, 2011

This message is posted in order to set the record straight regarding the grossly misleading and false statements posted by Riverbed on May 12, 2011.
 
BAS Accounting Services is a highly professional agency with deep expertise in international tax law, tax preparation, business consulting, accounting, bookkeeping and payroll services.  The case referenced by Riverbed falls into the first and second categories.  In this case, the client was a Chinese foreign national residing within the US under a student visa.  This client contacted BAS Accounting Services on Friday March 18, 2011 to attain assistance regarding an IRS audit of their 2008 and 2009 tax returns, as well as preparation of their 2010 tax return. 

The IRS notice associated with the audit of the clients 2008 and 2009 tax returns specified a strictly enforced deadline of April 3, 2011 for submission of all materials, justification and case documents supporting the dispute of the IRS audit. 

Given the immediate deadline associated with the clients audit, the accountants at BAS worked vigilantly though the weekend to research hundreds of pages of IRS regulations, case law and international treaties between the U.S. and China which would enable the client to overturn the IRS audit.

Following determination of supporting case law and international treaty articles relating to the clients specific circumstances, a detailed formal dispute was prepared for the client inclusive of case files, reconciliation worksheets and supporting documents.  These materials were promptly delivered to the client at 7:30am Monday March 21, 2011.  
 
Instructions for the clients to review, sign and return the dispute documentation were provided to the client with the materials.  Not until Friday March 25, 2011, did the client return the documents to BAS.  

Upon receiving the document package from the client our accountants noted that the dispute letter and supporting documentation had not been signed by the client.  This error on the part of the client greatly delayed the process.  Despite this, our staff immediately contacted the client regarding their error and emailed the document package to the client a second time for signature. 
 
Despite the urgency communicated to the client in order to meet the IRS deadline of April 3, 2011 the client did not return the signed document package to BAS until the following Friday April 1, 2011.  This further delayed the process by an additional five days. 
 
Upon receipt of the clients signed documents on April 1st, our staff rushed the materials to the U.S. post office and mailed them to the IRS via certified mail that same day.  Unfortunately, due to the clients error and delay in returning the signed dispute documents to our firm, the IRS did not receive the dispute documentation by the April 3, 2011 deadline.  As a result, the IRS issued a second notice to the client which the client requested that our firm address. 

In additional to preparing the original dispute package, our accountants prepared and distributed to the IRS a second dispute documentation package and an additional communication package providing justification for the missed deadline all required by the IRS.  The final resolution for the audit dispute was that our accountants were able to successfully overturn the IRS audit substantially reducing the clients tax liabilities for both 2008 and 2009.
 
Following this heroic effort on the part of our accountants to successfully overturn the IRS audit, our staff then prepared the clients joint tax return for 2010.  Upon completion of both of these projects the client was provided a student discount for the work performed on both projects and billed accordingly. 
 
In conclusion, our firm went well beyond a level of standard care for this client in order to fulfill the clients request by the deadline imposed by the IRS.  Despite the delays created by the client, our firm was able to assist the client in successfully overturning the IRS audit and reducing her tax liabilities.  In addition to this win for the client, through application of our staffs interment knowledge of foreign tax law and treaties our firm was able to reduce the clients 2010 tax liability by thousands of dollars. 
 
Consequently, we are in dismay regarding the negative and false statements made by this person regarding the tremendous effort which our firm expended on her behalf. Given this, we kindly request that this person remove her comments from this site in order to avoid legal action.

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