- Report: #913677
Report - Rebuttal - Arbitrate
Complaint Review: BBB Autoline
BBB Autoline3033 Wilson Blvd., Suite 600 Arlington, Virginia United States of America
BBB Autoline Better Business Bureau BBB Autoline is a joke: after submitting my complaint they would not even open the case or respond in writing Arlington, Virginia
Their so called arbitration was a phone call from one of their ladies, telling me that the keyless entry system was "not within the scope of their arbitration program". I asked her where this was explained - the description of their program that I had received from them didn't mention that certain components that are covered by the manufacturers warranty are not within the scope of the BBB Autoline arbitration program.
Besides the phone call I never received any written response from BBB Autoline after I submitted my complaint. It appears that this is their "arbitration process": calling the customer and telling him that his particular complaint is not within the scope of the program.
This report was posted on Ripoff Report on 07/18/2012 02:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBB-Autoline/Arlington-Virginia-22201/BBB-Autoline-Better-Business-Bureau-BBB-Autoline-is-a-joke-after-submitting-my-compl-913677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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