• Report: #8905

Complaint Review: BBB Better Business Bureau

  • Submitted: Sun, December 09, 2001
  • Updated: Sat, June 22, 2002

  • Reported By:
BBB Better Business Bureau
Los Angeles California BBB's , California U.S.A.


*Consumer Comment: This is exactly why scams continue!

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The Better Business Bureau Is nothing but a legalized blackmailing and extortion racket that makes money from fees.

We have been in business for years and serviced thousands of clients in those years off course like any service orientated business has generated alleged complaints to BBB in our case 5 un-justified complaints over the course of 5 years.

Those 5 complaints were not only fully answered and shown by proof were untrue and also shown that the consumer was making un true statements just to break an agreement but we also reimbursed as a courtesy so we could close the file completely.

The BBB stated in their report customer unsatisfied with response and most complaints left unanswered we stated how can they be unsatisfied we not only proved they lied but we refunded as well, and we also answered all of them!

The BBB stated the report stays like that and then stated have you ever thought of becoming a member we asked if we were a member could we clear up the statement you give out, we were basically told we could write our own statement that would be given out and that any complaints could be cleared up a lot easier, we also would not need to prove any of our statements and nothing is verified just pay the fee, what that means is we can stick on our file Been in Business since 1826 if we want they do not care even if we just opened, the BBB just does not care just pay our fee and we will say what ever you want!.

What we then did was we pulled the records on line of approximately 50 well known good businesses that were NOT members everyone from Recycler Newspaper to Best Buys, guess what they all had the same statements "We rate this company as having an unsatisfactory business performance record and complaints left unanswered"

We called some of the companies and asked them if they responded to the complaints they have on file with BBB they stated yes always, we asked if they were aware of the BBB marking their files UNSATISFACTORY and UNANSWERED they stated yes but had given up trying to change it and were not willing to pay the BBB yearly fees per location to become members just to change it.

We then looked up company names that we knew out right had bad records some were members and guess what their records were clean.

We also found out the following the BBB is breaking the law on a continuous daily basis

Membership only means that business paid the BBB $350.00 - $500 a year to advertise they are a member, other than that it means nothing and both members and nonmembers of the BBB should have the same open file with the same reported information to the consumer. The BBB must (required by federal law) keep the same records both members as nonmembers and give out the same to inquiring consumers.

The BBB does not practice this it basically allows non members records to stay negative even when answered and members records are updated with accurate information immediately on request by the business.

This is out right extortion and blackmail pay up or we keep your records negative and you will also loose potential customers.

The BBB is a bogus extortionate organization that a consumer cannot possibly trust and would be a fool to trust a company that advertises that they are a member of the BBB can just as well join because they want to "look" good instead of having the best service and product. It also makes you wonder why they felt they "had" to join?
Just because a company is a member of the BBB does not mean they are completely above board the BBB just implies that because they received a fee from the business.


Also, before you think about using the BBB Click here to see how other consumers were victimized by the BBB Better Business Bureau's false or misleading information. Don't be fooled!

This report was posted on Ripoff Report on 12/09/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBB-Better-Business-Bureau/California/BBB-Better-Business-Bureau-LEGAL-EXTORTION-LEGAL-BLACKMAIL-8905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

This is exactly why scams continue!

AUTHOR: April - ()

I've recently had a serious run in with the BBB's and even CBBB. What your saying in your report is very true. My husband was working for a scam garage door company that is now nationwide. When he found out what was really going on with this company, he refused to rip people off and in turn was screwed out of pay and fired. We reported the company with the specifics on the location he was working at.

At this point the company did not exist in their data base, we provided all the information we had. A week later they appeared on their data base with a "Satisfactory" record, and many of the information was changed. (eg: the start of their business, etc) We recieve a letter from this BBB saying that this is an employee-employer problem and they would not help.

We then sent another complaint, with the additional information on their company. That was not answered by the BBB. So we sent a e-mail to the CBBB. They send us a reply 2 weeks later telling us to go through our BBB, we replied we have several times, the replied the same thing, this continued over and over.

About 4 weeks later, we filed another complaint with this BBB, and their data base showed the company as a new member, not so surprised, huh? (Funny though, I have a print out of the first, second, and last time I looked their report up.) Then I sent an e-mail to ALL the BBB's in which this company does business in with their original name and hundreds of aliases, I gave specific detail of their scam, etc. Ron Berry of the CBBB sends a response e-mail to EVERY BBB that we e-mailed this information to basically telling them to ignore us.

This is the BBB we were all told to go to when a company screws people and scams people. Yet, in the long run, by them taking money to keep these things secret is no better then the company itself. They've committed more crime than any business and should have to pay the penalty like any other business or organization. They should be shut down if they can't uphold the truth and honesty that they were originated for.
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