• Report: #603191

Complaint Review: BBG COMMUNICATION

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  • Submitted: Thu, May 13, 2010
  • Updated: Thu, May 13, 2010

  • Reported By: Leon — Burnaby British Columbia Canada
BBG COMMUNICATION
511 E San Ysidro Blvd #1770 San Ysidro, California United States of America

BBG COMMUNICATION Faircall HOTEL PHONE OVERCHARGED USING THEIR FRADULENT SERVICE San Ysidro, California

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Stayed at Westin Regina Cancun, Mexico for a trip. Used the hotel phones with my credit card to make a quick "Im here" call to my family back in Canada. The rate was advertised as approx 17 pesos per minute. Made 2 calls on April 30th approx 6 mins total, got hit with charges of 54.95 and 41.91 on my VISA bill.

Called customer service on May 13th and was told that they collected "connection fees" of $25 US every time. The customer service rep continued to insist that these charges were legit when these extra "fees" were not advertised. Asked to speak to a manager but none were to be had.



FALSE ADVERTISING
CHARGES FRAUD

This is obviously not an isolated incident. As numerous complaints to BBB have been filed.



GET THESE CROOKS OFF THE MARKET.
  

This report was posted on Ripoff Report on 05/13/2010 11:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBG-COMMUNICATION/San-Ysidro-California-92173/BBG-COMMUNICATION-Faircall-HOTEL-PHONE-OVERCHARGED-USING-THEIR-FRADULENT-SERVICE-San-Ysidr-603191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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