• Report: #368006

Complaint Review: BBG Communications, Inc

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  • Submitted: Thu, August 28, 2008
  • Updated: Thu, August 28, 2008

  • Reported By:Durham North Carolina
BBG Communications, Inc
1658 Gailes Blvd., Suite B San Diego, California U.S.A.

BBG CommunicationsBBG Communications, Inc Charge ridiculous money for a local phone call - AUD $2.67 / per minute. San Diego California

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I made a phone call to Durham at Los Angles airport on Aug 21st 2008 when I do transfer to Durham. I used my credit card to pay the cost of phone call on a pay phone located near McDonald, close to Boarding Gate 54.

I dialed the number first, and I was told that this call will cost USD$1 / per 4 minutes (machine synthesized language). Then I heard some dialing sound that seems connecting the call. However, instead of connecting to destination, I was connected to a customer service line. A man asked me whether I need call to certain number, I answered yes. Then the call was connected.

Today I found that my credit card was charged for $34.03 through a company called "BBG Communications London GB". I searched Google and found many people are complaining about ripping off by this company. So I made a phone call to 1-800-576-2118 (found here: http://www.ripoffreport.com/reports/0/295/RipOff0295603.htm). A customer representative said they do billing for BBG Communications. They asked my credit card, and said they can refund AUD$ 13.61 to my card. I asked them to refund this amount to my card. But I am still feel they charged too much and didn't disclose enough information when I initial used their service.

Following are some information I got over the conversation:
Duration: 9:00 minutes (I DEFINATLY NOT MAKE PHONE CALL THAT LONG, ONLY 4-5 MINUTES)
Pay phone Area code: 310

AUD$34.03 Connection Fee and Permanent Rate
Connection Fee: AUD$10 (NEVER DISCOULSE THIS INFORMATION BEFORE HAND. After I dial a number, it remind me cost USD$1 for 4 minutes)
Permanent Rate: AUD$2.67 / per minute (NEVER DISCLOSE THIS INFORMATION).
They agreed to credit back: AUD$13.61 within 30-60 days.

Please file a complaint with the Federal Trade Commission: https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

To all victims of BBG Communications, 800-5762118: File your complaints! Eventually the FTC or a Class Action will put them out of business.

Chen
Durham, North Carolina
U.S.A.

This report was posted on Ripoff Report on 08/28/2008 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBG-Communications-Inc/San-Diego-California-92154/BBG-CommunicationsBBG-Communications-Inc-Charge-ridiculous-money-for-a-local-phone-call--368006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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