- Report: #561640
Report - Rebuttal - Arbitrate
Complaint Review: BBG Communications, Inc
BBG Communications, Inc511 E. San Ysidro Blvd. #1770, San Ysidro, California Internet United States of America
BBG Communications, Inc International Calling Services - Deceptive practices, quote low price and charges high - Internet
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This company operates one of the biggest scams in the world.
On 09-27-2009 I traveled to Hungary and returned on 10-18-2009 via Amsterdam. On 29-30/09 and 21/10/2009 I made phone calls from the Amsterdam Schiphol airport transit public phones using my credit card. 6 of the 8 calls were operator assisted. When asking the operator about the charges, he quoted $2 for the first minute and $1 a minute afterwards. I agreed to the charges. Returning to Australia I was shocked to see the charges on my account. I immediately contacted my bank (Westpac) that this was a fraud as I was overcharged for the service. The bank investigated the transactions and concluded that because I provided them my card details, by MasterCard rules the transactions were legal.
I phoned the above company and was told
1. all my calls were made from a hotel - but I never stayed in a hotel in my life.
2. none of my calls were operator assisted, so I could not have got the above quotes from them - but 6 of the 8 calls made were.
They said, they charged 60 AUD for the first 5 minutes then $4-6/minute. I asked them to find the voice recording of the conversation I had with the operator when he quoted me the charges. They said they don't record any conversations.
I am exceedingly upset because being a single income family and having a baby we are on a very tight budget ,and I would not have used their service if such high charges were quoted.
The amounts in question are the following:
Dates and charges:
They are uncooperative and lie. They refused to refund any of my money. Maybe the operators are on a commission and quote a low charge otherwise nobody would use their services.
This report was posted on Ripoff Report on 01/28/2010 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBG-Communications-Inc/internet/BBG-Communications-Inc-International-Calling-Services-Deceptive-practices-quote-low-pr-561640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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