- Report: #773444
Report - Rebuttal - Arbitrate
Complaint Review: BB&T Bank (Fayetteville, NC
BB&T Bank (Fayetteville, NCRaeford Rd., Fayetteville, NC Fayetteville, North Carolina United States of America
BB&T Bank (Fayetteville, NC Bank BB&T credit bureau loans checking savings account Fayetteville, North Carolina
*Consumer Comment: Good Job!
*Consumer Comment: Didn't your account terms specify a minimum balance?
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These $10 fees went on for 3 months until BB&T closed my account with balance of -$23 dollars and charged me another $30 for the "service."
On 8/31/11 I went into the Raeford Rd. branch and spoke with Mary Hickey-King. I requested that the balance be put at $0 and informed her that I would not be paying the -$53 under the circumstances. She promised to look into it and get back to me by Friday. She did not call me back on Friday.
I called back on Tuesday 9/6/11 and spoke with Mary Hickey-King who said that the credit I requested had not been approved. I then spoke with Franklin Keller (Assistant VP) who stated that even though I opened the account as a "free" checking account that no credit would be given for the $60 in service fees and rudely stated that I need to pay it or they would report it to other banks.
The terrible, rude, and unprofessional customer service I received EVERY TIME I went to the branch in Raeford forced me to look elsewhere for banking services. I never approved of having my account transferred from a free checking to one that costs $10 per month and will not pay service fees for services that I did not receive.
This report was posted on Ripoff Report on 09/06/2011 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBT-Bank-Fayetteville-NC/Fayetteville-North-Carolina-28376/BBT-Bank-Fayetteville-NC-Bank-BBT-credit-bureau-loans-checking-savings-account-Fayett-773444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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