• Report: #509422

Complaint Review: BB&T - Branch Banking & Trust

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  • Submitted: Wed, October 14, 2009
  • Updated: Thu, October 15, 2009

  • Reported By: Sanguru1969 — Reston Virginia USA
BB&T - Branch Banking & Trust
Reston,VA and anywhere Reston, Virginia United States of America

BB&T - Branch Banking & Trust Branch Banking and Trust Overdraft extortion, creative Financing really. False charges on debit. Cant understand it. Reston, Virginia

*Consumer Comment: And the bank defender strikes again...

*Consumer Comment: So...

*Consumer Comment: Unfortunatly..with banks these days..

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Well I have been both a multi year business and personal account holder at BBT.  I must admit the business accounts are good and you can make a mistake and walk away unscathed.  Perhaps since they get some good fees already, who knows.


However, with the personal accounts you need to have the mercy of someone that will actually want to pick up a pen or go to the computer to reverse the charges.  Calling the 800 number is worthless, we know the pay nothing so they get nothing from the people.  Basically, I am am agressive bill payer and I hate debt so I do get a bit tight. However, transfering money inter instution is easy and has worked very effectively.   What I have noticed is that BBT seems to be more creative on overdrafts. We had made the god awful mistake to do a road race with Active.com. They give you this really nice opportunity for free magizines that retro in 30 days later. So basically we forgot to cancel. Yep, guess what 4 charges hit the same day and we got wacked with $140 fee. What is really cute is that we had plenty of funds in our two business accounts but apparently they dont care about that.  So basically a 89.00 unauthorized in silly magazine charges costed us $140.00 in stupid charges. What really pissed me off is that we transferred a signifcant amount apparently after 2pm(Yep, transfer from the same bank into the same bank with cleared funds after the deadline, get a credit to account stating the funds are available in the account. Then you get the funds that you transferred from the account with the cleared funds get debited immediately for the amount that you had just sent to the "Virtual credited account".      Now I am not saying that we could have done better or played the account less agressively, no, but I am saying that I have a print saying that this is available now in the personal account and now is not available in the business account? Really, so they dont trust their own account to have funds? No, just creative fee collection.  What they goofs in Charlotte or weherever dont realize is that $140 will cost them much more.  Say hmmm, no home mortgages, no merchant account, no credit card, no business Cash manager, no ach, no checks, no recommendation to clients, etc hmm.  Anyway, what do I know, I just the idiot that thought they were different from the rest of the big boys.


 


 


This report was posted on Ripoff Report on 10/14/2009 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBT-Branch-Banking-Trust/Reston-Virginia-20194/BBT-Branch-Banking-Trust-Branch-Banking-and-Trust-Overdraft-extortion-creative-Fin-509422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

And the bank defender strikes again...

AUTHOR: Ronny g - (USA)

Well my reply and Roberts reply are here..and speak for themselves.

That is all.
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#2 Consumer Comment

So...

AUTHOR: Robert - (U.S.A.)

Because you forgot to cancel, this company took money out of your PERSONAL account because that is the one you signed up with.  But you are upset at the bank for charging you fees even though you had enough in a BUSINESS account.


I wonder what the IRS would think about this mixing of BUSINESS and PERSONAL accounts.  My guess is that the bank better not be the only one with "creative financing" if you ever get audited.

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#3 Consumer Comment

Unfortunatly..with banks these days..

AUTHOR: Ronny g - (USA)

It seems they are very merciless and unforgiving..even to loyal customers that never did wrong..and have business accounts..mortgages etc..it just doesn't seem to matter anymore.

Basically..if the bank makes a mistake..all is forgiven and they won't pay you a dime in fees. You make an honest mistake..you pay all fees. I remember a time (and I am not old yet) that banks would work with you and wanted happy customers..nowadays..it seems like they can care less. A few fees is worth more to them apparently then keeping a customer, or keeping a customer satisfied.

Sorry about the fees. Perhaps because you have a good track record (no other overdrafts in 12 months I hope) there is a chance if you are persistent..you may recover some of the fees. It all depends who you speak to. Almost any employee at the branch..or at the corporate office (customer service) can make this decision..the trouble is finding one with compassion or normal reasoning skills that is willing to do so.

I have found this is the case with some banks..I am not very familiar with your particular bank and it's policies. Yes, many banks operate in a similar fashion..but we are discovering they are NOT all the same. Some have a different level of "customer care"..and some have different policies altogether.
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