- Report: #1002443
Report - Rebuttal - Arbitrate
Complaint Review: BB&T Corporation
BB&T Corporation200 West Second Street Winston-Salem, NC 27101 Jupiter, Florida United States of America
BB&T Corporation Branch, Bank & Trust Bank Unresolved Banking Error, Failure to Maintain Records, Loss of Funds & Theft Jupiter, Florida
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Even though the merchant and I have provided BB&T Bank with records showing that the funds were sent to BB&T Bank on 11/26/12 and deducted from the merchant account on 11/29/12, BB&T Bank refuses to acknowledge that they received the funds and also refuses to accept any responsibility for losing the funds directly caused by their incomplete record keeping.
The only solution offered from BB&T Bank is for me to request a second payment from the merchant, which the merchant rightfully refuses to grant because they already paid the BB&T Bank in full. I have every reason to suspect that the funds were sent to a BB&T Bank suspense account. BB&T Banks refusal to correct their error and properly credit my account after 60 days constitutes theft of funds.
This report was posted on Ripoff Report on 01/24/2013 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBT-Corporation/Jupiter-Florida-33458/BBT-Corporation-Branch-Bank-Trust-Bank-Unresolved-Banking-Error-Failure-to-Maintain-1002443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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