- Report: #792488
Report - Rebuttal - Arbitrate
Complaint Review: BB&T
BB&TPO BOX 2027 Greenville, SC Greenville, South Carolina United States of America
BB&T BB&T Bank online banking flawed Greenville, South Carolina
*Consumer Comment: Best to automate these payments
*Consumer Comment: questions
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I made an online payment through BB&Ts website. I have proof of this because my computer saved in web pages of the payment center as I navigated through the process.
When I realized a few days later the mortgage payment had not been deducted through my bank account, I called BB&T and they told me they had no record of my payment online. The operator at this time communicated to me that BB&T had been having many problems with their website. I have also seen many complaints online from customers who have complained about the BB&T website malfunctions.
Never the less, BB&T reported my mortgage payment as being 30 days late.
I tried to dispute through BB&T and was told they could not reverse information submitted to the 3 credit bureaus. The representatives all tell me that they have no knowledge of a website malfunction. I have made multiple attempts to speak with a supervisor but am always sent to voice mail. I have left multiple messages, but have had no return phone calls. Very poor customer service.
I have had this mortgage for years and never been late with any payment.
This report was posted on Ripoff Report on 10/26/2011 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBT/Greenville-South-Carolina-29602-2027/BBT-BBT-Bank-online-banking-flawed-Greenville-South-Carolina-792488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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