• Report: #33509

Complaint Review: BB&T

  • Submitted: Sat, October 26, 2002
  • Updated: Sat, October 26, 2002

  • Reported By:winston-salem nc
2nd st Hickory, North Carolina U.S.A.
  • Phone:
  • Web:
  • Category: Banks

BB&T poor customer relationship hickory North Carolina

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I've been with BB&T at least 10 yrs. My direct deposit goes in on Thursday night. BB&T charged me 90 for 3cks that went in Thursday night. I could pull money out of the anytime teller machine on Friday morning. Thier explaination was your deposit was considered a credit til Friday night then a deposit. I didn't quite understand how I could get cash out of the teller machine Friday morning when it wasn't credited to my account as a deposit.

They also charged me another 30 a few days before because the account service charge went through before my check. I haven't recieved a statement in months. They said I should know when the basic checking charge was going through.

I spoke to the customer service rep she agreed with me. She talked to the Branch manager and I got a resounding no, that is the banks policy. I asked a rep if the computer was programmed to attach fees. She responded with an uncomfortable yes.

winston-salen, North Carolina

This report was posted on Ripoff Report on 10/26/2002 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBT/Hickory-North-Carolina/BBT-poor-customer-relationship-hickory-North-Carolina-33509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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