Ive been banking with BB&T for over 3 years now. On 3 diffrent occasions they deducted overdraft fees from my account when no overdraft ever occured. At first i liked them considering when i had the issues i went into the branch and they cleared their error and returned my funds. But you would think your money is safe at a bank. How dose that happen three times to the same account?
On May 26, 2009 it happened again so i called the branch manager who at that time decided that she would rather scream and yell as opposed to help me since i am a client. I then at that time had to go into the branch because the branch manager didnt know how to be proffessional over the phone. When i got their she had already called the cops. The officer who showed up was very displeased with the manager and then gave me the information i needed to go about getting the error fixed. Which the manager should have just done in the first place. That is her job.
After my account was fixed and back active she then decided to be spiteful and put a hold on my accoutn where i couldnt use my debit card. When i called she told me if i want my money i have to come in and close my account to get. Why would i have to close my account to get my money because shes upset and she was wrong. At this point i was dont with BB&T so i went to my branch to close my account and get my money. When i get there she then decides shes gonna tell me that i cant have my money, she wouldnt give me my statement. She stated that if i wanted my statement ill never get my money because shes gonna charge me for it. Ive never heard of that let alone if a bank is gonna charge you for a statement it dosent cost 251.96. I had to call the cops out to the bank to get my money. When i told them i wanted the number to corporate to speak with them about the manager they said that BB&T dosent have a corp. I knew that was a lie so i said u have to have a corp office. She then states oh yeah but were not allowed to give out the number.
Ive had nothing but problems with this bank since i first started with them. Their unprofessional their theives and their spiteful and not willing to take responsibility for their mistakes. We put our money into banks so we dont have to worry about it being stolen and then the bank dose that exact thing. They need to take the Trust off the end of their name.
fort lauderdale, Florida