• Report: #94881

Complaint Review: BB&T

  • Submitted: Mon, June 14, 2004
  • Updated: Sat, March 04, 2006

  • Reported By:Bridgeport Ohio
BB&T
1145 Main Street Wheeling, West Virginia U.S.A.
  • Phone: 304-232-1234
  • Web:
  • Category: Banks

BB&T got rich from a person on SSI - THREE NSF fees in a row. Wheeling West Virginia

*Author of original report: Still with Bank One!

*Author of original report: changed banks, and I am so far quite happy.

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I made a mathematical error in my checking account, and thought I had around $20. I made 3 purchases, each under $5, when my account was already in the red. I was completely unaware that my account was overdrawn when I made the aforementioned three purchases. When I got online to check my account, I saw that my account balance was -$98.14. I just started to tremble. My income barely covers my needs, and now I had just inadvertantly given $100 to my bank.

My first call was to my sister, who was kind enough to immediately deposit $100 into my PayPal account. As I have a PayPal MasterCard, I then contacted my bank to see if I could somehow transfer the money into the account via the credit card, because I couldn't get to the bank, and a PayPal transfer would have taken 3 days. They told me no, I'd have to come into the bank. When I called them the following Tuesday (discovered the error on a Friday, and then Monday was a holiday), I asked them why they would accept debit card purchases on an account that was already in error for less than a few dollars each time.

They said that it's the customer's responsibility to take care of their account. I said that I had assumed, because I've never done that before, if I had no money in my account my card would be rejected. They told me that wasn't the case. I then reminded them that I get $564 a month, and that at the end of the month, there is always less than $10 in my account, because I need every dime of my money, and asked them if they could forgive 2 of the fees - because if I had been aware of the first one I surely wouldn't have made two more miniscule purchases. They said they would have to call me back. They did. They wouldn't.

I don't really fault the bank, because the error was mine, but if they weren't getting rich on NSF fees, they would at the very least put some kind of system in place that wouldn't accept a debit card purchase if you don't have enough money in your account. I've been spending the last year repairing my credit, and when I saw these NSF fees, my heart sank. As someone else said about the same bank, there is something wrong with a bank making a loan, which is what they do when they let a purchase go through with no funds in the account, and charge you so much. One purchase was a pack of cigarettes - they charged me $28 for a $4 pack of smokes.

I was tempted to move my money out of their bank, but I've left it alone for now. What I would advise everyone to do, which is what I've done, is two key things. First, I installed Quicken on my computer. Most NSF fees are from mathematical errors, and Quicken does the math for you as long as you put in the correct amounts. Also, as you download your transactions, it matches them with the ones you've already entered. Second, is that I had my account set up for overdraft protection with a BB&T credit card. I will be inquiring this week to make sure that is set up, because I don't ever want to see another NSF fee. Ever.

I hope they're proud of themselves making a profit from other people's mistakes.

Stephani
Bridgeport, Ohio
U.S.A.

This report was posted on Ripoff Report on 06/14/2004 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBT/Wheeling-West-Virginia-26003/BBT-got-rich-from-a-person-on-SSI-THREE-NSF-fees-in-a-row-Wheeling-West-Virginia-94881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Still with Bank One!

AUTHOR: Stephani - (U.S.A.)

I just wanted to update incase anyone was wondering if I had any problems with Bank One since moving my account over to them. The short answer - NO! Bank One/Chase is, for me, a good place to have my money. They still don't charge for checking, or online banking, and now I'm doing free online bill pay. I don't anticipate, after almost 2 years, having to move my checking account again anytime soon.
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#2 Author of original report

changed banks, and I am so far quite happy.

AUTHOR: Stephani - (U.S.A.)

I am the person who filed the above report. I woke up this morning to check my account, believing that I had about $12, and I saw a fee of $3.95 that I had never seen before. I called BB&T, and they told me that that was their fee for online banking. I was DONE. They charge me $3 for having an account there, now $3.95 for using Quicken, software that I purchased, to check my account. I went directly to the bank, withdrew my money and closed my account. I then walked 2 blocks to Bank One, who doesn't charge customers with Direct Deposit for having an account, and with whom online banking is free.

I liked being with BB&T because they have so many branches, but I can't afford to give them $7 every month, especially after $84 in NSF fees ($28 each). So I've changed banks, and I am so far quite happy.
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