I am actually located in VA, but I put down their corporate address. I was infuriated to find out that debits that posted the same day as $1300 worth of credits were tagged as "overdrafts" and charged me overdraft fees of $35 (plus the debit amount) per transaction. I did not understand how my entire paycheck plus another deposit could be posting the same day as check card purchases (multiple totaling less than $20 combined), were posted to my account after the debits came out. They charged me overdraft fees for these tiny transacations.
I thought to myself this is surely an error. I immediately contacted the phone 24 of BB&T bank to get this corrected. I was told that in 2007 they changed their policy so that if you have multiple transactions posting on the same exact date, the credits no longer posted first (which had been the case forever until that change was made). They then started posting transacations in the order they were received (you just have to take their word for it). I explained that I wasn't made aware of this change, she stated they sent an insert with your statement. I explained myself nor my mother received this supposed insert. Also, with such a big change they should have drawn attention to it, not put it as some little sales insert. She then went to say our refund of fees is computer generated and you are not eligible to receive a refund. When pressed on why I wasn't eligible since they had never refunded me anything prior - she said she didn't know this is the process.
I am outraged at this. Not only are they allowed to charge me $35 for $3.51 check card purchase but now they are allowed to charge me that based on their word alone. You have my paycheck (direct deposit) posting the same day as the transaction, but because they say the check card transactions came through first (still on the same posting date) they are allowed to charge me an unlimited number of fees. Then tell me for some phantom reason I'm not allowed to be refunded. There should be regulation on these practices. They incurred no fees in collecting the money from me. My direct deposit was already there, they didn't even need to contact me. Now I have to scrounge for money just to get gas, so that the rich can get richer.
Front Royal, Virginia