- Report: #980544
Report - Rebuttal - Arbitrate
Complaint Review: BBVA Compass Bank
BBVA Compass Bank4452 Nasa Parkway Searbrook, Texas United States of America
BBVA Compass Bank Unreasonable penality charged $1919.25 for 5 days delay to take out term deposit, which bank never send renewal notice Searbrook, Texas
2. Bank never send us maturity notice or renewal notice about this deposit.
3. I contacted bank 5 days after the grace period to take the fund out. Then Customer service informs that there will be a penalty of $2559.49. So requested to wait till the manger returns after his vacation.
4. When the manager returned after his vacation and thanksgiving break, discussed this matter, and agreed to wave 25% of this penalty.
5. Though he attempted to wave the penalty by contacting regional manager and corporate office, they did not approve it.
6. Finally bank charged me a penalty of $1919 for 5 days delay, which could not have happened if bank send us the renewal letter.
7. Banks reason for not sending the letter is, they show our old address, however, we do get regular and monthly statements for saving and checking account.
This report was posted on Ripoff Report on 12/11/2012 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBVA-Compass-Bank/Searbrook-Texas-77586/BBVA-Compass-Bank-Unreasonable-penality-charged-191925-for-5-days-delay-to-take-out-ter-980544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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