- Report: #918514
Report - Rebuttal - Arbitrate
Complaint Review: BBVA Compass
BBVA Compass14th Street, Plano, Texas United States of America
BBVA Compass Fraud on fee and penalty charges after I closed my account Plano, Texas
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I called the credit card company to let them know they made a mistake in charging me for an annual fee. I was informed that since I did not go through the correct process to close my account that I still owe the annual fee for a credit card that I do not use. I asked what the process was to close the account and was told to pay the bill and go to my branch and give them a letter to close the account. (does this sound familiar to anyone?) Oh did I mention that when I had my bank account this line of credit charge card did not have an annual fee? The fee was assessed because I no longer had an account attached to the credit card. (of course not, I closed the account)
I asked how I could escalate the issue and was told to contact the branch because only they could close the account and waive the fees if they determine they are not warranted. I called the branch and was told they would "check into it". I finally received a call back after 3 attempts to get someone to help me and the final answer was that I owe the fee and should pay it by coming into the branch with a letter to close the account. (not this again) I have refused to pay the $20 annual fee which has now compounded with penalties to $61. The credit card company has turned this into the credit agencies and I continue to get harassing calls at home to pay this bill. I do not know what my options are to dispute this, but clearly I am getting the run around by BBVA Compass.
This report was posted on Ripoff Report on 07/27/2012 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/BBVA-Compass/Plano-Texas-75074/BBVA-Compass-Fraud-on-fee-and-penalty-charges-after-I-closed-my-account-Plano-Texas-918514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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