• Report: #948696

Complaint Review: BBV*Hotbooksale.com

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  • Submitted: Sun, September 30, 2012
  • Updated: Tue, October 09, 2012

  • Reported By: Don — Lincoln California United States of America
P.O. Box 810365 Boca Raton, Florida United States of America

BBV*Hotbooksale.com BBV*Bestratebuy.com I purchased a hard to find booklet from this company for $5.28. I did receive the booklet; however, this company has been billing my checking account the sum of $9.95 every two weeks! Boca Raton, Roseburg, OR, Florida

*UPDATE Employee: HotBookSale.com membership

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On August 21, 2012, I purchase a "hard to find" booklet from this HotBookSale company, on line. The charge was $5.28.  the order was placed with this hotbook company in Florida; howver, the booklet was mailed from Roseburg, OR a couple of weeks later. I noticed that there was a recurring charge to my debit card account about every two weeks; the amount is $9.95. In attempting to place a phone call to this company, I have now been advised of other names for this abomination of a company ------- the names are: "Exacty" and "Smart Savings Center." Do not deal with this company; buy from a legitimate company!  

This report was posted on Ripoff Report on 09/30/2012 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBVHotbooksalecom/Boca-Raton-Florida-33481/BBVHotbooksalecom-BBVBestratebuycom-I-purchased-a-hard-to-find-booklet-from-this-compa-948696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

HotBookSale.com membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the HotBookSale Support team.

We take all comments about our products and services very seriously. Please note that we have different warehouse across USA and orders are shipped from one of them.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.HotBookSale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.HotBookSale.com/store/testimonials.aspx

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