- Report: #1142976
Report - Rebuttal - Arbitrate
Complaint Review: BEST Buy Credit Card Services
BEST Buy Credit Card Services, Select State/Province USA
BEST Buy Credit Card Services Debt Protection/HBSC protection services and other names BEST BUY FEES ON INVOICE-PURCHASES MADE AT BEST BUY-FRAUDULENT CHARGES FT WORTH TEXAS
*Author of original report: BestBuy conducts Fraudulent Services
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I'm a retired veteran of three wars. I noticed on an invoice from Best Buy that I was being charged FEES. No specific label-just FEES. I went to Best Buy and ask what are these Fees I'm being charged? Clerk related he wasn't sure-ask a supervisor-He related Oh, that's a Dept Protection charge. I then related what is Dept Protection-he then said he thought it was protection just in case I lose my job or something. I related how did I get signed up for a protection I'm not aware of nor would never want nor need? He then gave me a number to Debt Protection. I called and found out to my horror I've been paying for this service since Aug 2007. I ask the representative to cancel that service I didn't knowling signed up for and please send me documents or whatever you have showing how I became a willing partner in you taking out Fees each time I purchase certain items from BEST BUY. I ask how much have I been charged for this service I didn't even know what it was until you just told me? He/she related its approximately $450.00 or more. I then requested a refund of total charges. She told me we will submit the request and it should be OK because I was a disabled Veteran before I signed/or became a party to this service. I finally recieved a notice from BEST BUY CREDIT SERVICES (dated April 17, 2014) that they were crediting $20.41 back to my BEST BUY ACCOUNT for three billing periods of account protection. This is unaceptable!
Without any connections to Best Buy I would never have these fraudulent charges on my BEST BUY INVOICE. BEST BUY is responsible for this THIRD PARTY AGENCY AS WELL AS CITY BANK AND CAPITOL ONE BANKS charging people unknowingly about a service they didn't knowingly sign up for.
Be on notice BEST BUY, CITY BANK AND CAPITOL ONE-I will let the world know how you've cheated customers that purchase items from BEST BUY. SO FOR ME BEST BUY IS MY TARGET.
STOP BUYING ANYTHING FROM BEST BUY-IF they allow this third party to commit these fraudulent actions/charges they BEST BUY IS RESPONSIBLE AND SHOULD BE CHARGE AND PENALIZED FOR THIS ACTIONS.
Today 04/30/14 I talked to Debt Protection members from Ft Worth Tx. They related the DEBT PROTECTION services are not offer any longer.
STAY AWAY FROM BEST BUY. Best Buy Credit Services-P.O. Box 790441, St Louis, MO 63179-3340.
This report was posted on Ripoff Report on 04/30/2014 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/BEST-Buy-Credit-Card-Services/Select-StateProvince/BEST-Buy-Credit-Card-Services-Debt-ProtectionHBSC-protection-services-and-other-names-BE-1142976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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