- Report: #1022364
Report - Rebuttal - Arbitrate
Complaint Review: BEST WESTERN PLUS Hotel at the Convention Center
BEST WESTERN PLUS Hotel at the Convention Center517 E 1st Street Internet United States of America
BEST WESTERN PLUS Hotel at the Convention Center Best Western doesn't backup its written words, and the staff refuses to accommodate Internet
*Author of original report: Best Western and Robert: ignore facts and jump to conclusions
*Consumer Comment: Denial is not a river in Africa
*Author of original report: your judgmental reply lacks facts
*Consumer Comment: Do you want cheese with that whine
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booked it online four days earlier. In reply, Best Western sent me an email that said, The full amount of the stay will be charged to your credit card immediately. Excited that it had been taken care of, I also bought my son a flight up north to visit his mother. Then I drove all the way down to Long Beach to check-in -- and it happened.
Joanne behind the counter said I wasn't charged, and I'd have to pay. I told her that the Best Western email said I was charged immediately, but she told me it didn't work that way. Plus, that particular Best Western Hotel also charged a $100 pre-authorization on a credit card for incidentals. I was not happy, but said fine, since I had a little more than $180 on three different credit cards.
However, the clerk refused to put the hotel stay on one card, and the authorization on another card.
Feeling dejected and embarrassed, I complained to the hotel's GM Anne Santos and company CEO David Kong. Some customer service lead sent me a systematic 'sorry to hear about your bad experience' reply, with little more.
However, the Best Western Long Beach Convention Center's GM Anne Santos said, "it is rather a warning to guests that the guests card may be charged." Huh?! So, in other words, she said don't believe what Best Western puts in writing in its emails. Despite years of loyal patronage, I was given the brush off, rather than an apology that they clearly could've handled it better. If you want good treatment, go elsewhere. That's the message.
This report was posted on Ripoff Report on 03/01/2013 10:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/BEST-WESTERN-PLUS-Hotel-at-the-Convention-Center/internet/BEST-WESTERN-PLUS-Hotel-at-the-Convention-Center-Best-Western-doesnt-backup-its-written-1022364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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