• Report: #851317

Complaint Review: BESTBUY.COM

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  • Submitted: Fri, March 09, 2012
  • Updated: Wed, April 04, 2012

  • Reported By: Salvador — Reno Nevada U.S.A.
BESTBUY.COM
Internet United States of America

BESTBUY.COM BEST BUY STORE BAD/POOR BUSINESS PRACTICES, EXTREMELY POOR CUSTOMER SERVICE, BIG MISTAKES-TAKE IT OUT ON PAYING CUSTOMERS! Internet, Internet

*Consumer Comment: Also should note...

*Consumer Comment: I have no idea who Larry Clown is..

*Consumer Comment: hubby-sitting service? LOL!

*Consumer Comment: Beast Buy!

*Consumer Comment: Well ramjet the feeling is mutual i don't have to put up being treated like this from the scum employees at beast buy i don't feel sorry for beast buy employees losing their job

*Consumer Comment: I like Best Buy

*Consumer Comment: Best Buy is smart? LMAO!

*Consumer Comment: Another thing you jerks can say my opinion isn't helpful but i will say how i feel about things if you don't like it i don't care

*Consumer Comment: Need I say more?

*Consumer Comment: Their wasn't no need for the police to be called and they didn't banned me if they did treat me like that i would had sued them because that would had been very unfair because i didn't do nothing

*Consumer Comment: So far..

*Consumer Comment: I get so sick and tired of being treated like crap i haven't done one thing to these people on this site it gets old and boring i recent them for that

*Consumer Comment: Here we go again with the lame insults why can't these people respond without the insults customers don't have to put up with being treated badly and i don't have to put up with it on this site

*Consumer Comment: Imagine that???...

*Consumer Comment: Thank you, Charles

*Consumer Comment: Well best buy needs better customer service my last visit wasn't a pleasant one so i will not buy nothing from them again they will go down like circuit city

*Consumer Comment: Actually the number of reports lodged here..

*Consumer Comment: What can I say

*Consumer Comment: Number of complaints about BB here

*Consumer Comment: What an arrogant d*khead

*Consumer Comment: The thing is....

*Consumer Comment: Revenue and expenses do not tell the whole story

*Consumer Comment: Yes there is a reason they are shutting down 50 stores..

*Consumer Comment: Attacked you?

*Consumer Comment: That is on you then...

*Consumer Comment: There is a reason why Best Buy is shutting down 50 stores.

*Consumer Comment: Piss poor planning

*Author of original report: IN RESPONSE TO ROBERT AND ASHLEY!!!

*Consumer Comment: Poor Planning

*Consumer Suggestion: Cancelled the party?

*Author of original report: RE: Ronny G.

*Consumer Comment: They are still in business because...

*Consumer Comment: Worst Buy

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Oh Gosh! having made my purchase online at best buy has been the worst experience ever! I placed an order on the 26th or 27th on their site, for a DJ light, for my party that WAS going to happen this Saturday, March 10th. 

I had received an email with tracking information, that tracking information stated that it was to arrive on Tuesday, March 6th. It had not arrived that day at all! I checked online, and it stated that it was already "DELIVERED". But I hadn't gotten anything!

I called in the next morning at 1-888-BEST-BUY. The first person I spoke to was a man by the name of Eugene. This man looked in to my order and was EXTREMELY SHOCKED himself, to see that Best Buy (online store/service) had shipped out my item to Minnesota! 

He said it himself, that it was by far the worst error that he had seen Best Buy do! He had me on hold for approximately twenty minutes. [continued below]....
..... When he finally got back on the phone withe me, he tried accusing in a way UPS. He even said that he had "spoken to his people", and that he had ordered them to ship that out to me ASAP. 

I had already mentioned to Eugene, that I needed that before Saturday. So that's why he said that he had his people reship that IMMEDIATELY! 

Today, March 9th, I call 1-888-BEST-BUY once again. This time, because even though I was told that was getting reshipped, I had not yet received any sort of email confirming this. 

I spoke first today to a young lady by the name of Trina. To my surprise, Trina tells me that Best Buy has created an open case for this matter, and that the need over three days to investigate this! In my opinion, I am the paying customer, Best Buy is the ones that made the mistake to ship this to another state and they want me to give them several days to investigate their own mistake???

Are you guys getting this? They clearly are the ones at fault, and they want you, as the paying customer to give them several days so they can investigate their own mistakes! RIDICULOUS!

I demanded to speak with a supervisor. I was transferred to a woman by the name of Julie. I told this woman Julie, that I had placed an order, that Best Buy made the stupid mistake to ship it out to Minnesota, and that I was promised that it was being reshipped so that it would be here before Saturday.

She then tells me that nothing has been reshipped. So obviously, the man Eugene lied to me since the beginning. She also made it clear that it wouldn't get here on time for my party! I was extremely upset by then.

I told her that I had already paid over $45.00 for invitations, I had already purchased multiple things for the party, and that many of my friends had already asked for their days off at work! She said that she could only give me a $25.00 gift card.

I find this little $25.00 gift card to be a joke! Not only does this woman know by now that I am $107.00 short of my bank account for paying for this item, that Best Buy is clearly at 100% fault and blame for this problem, but she now knows that I've also paid over $45.00 on invitations and that now I have to reschedule my party!

As she is "inputting" all of this information, I get hung up on. I don't know if purposefully, but she did call me back a couple of minutes later. 

When I answered her call, she said that the item is now being reshipped. I asked her if she was doing this standard shipping. She says, "yes". Then I GOT REALLY UPSET! How on earth is she going to send me this item again in standard shipping, if it's not even going to be here before next Saturday. Now that just means that I have to delay my party over two weeks!

She said that she tried to upgrade the shipping, but that there was no way. So get this people... they make these HUGE MISTAKES, and they don't have a trusty/handy/good kind of system that'll allow them to ship something out to you fast, even if they are at blame for these kind of situations! 

So let me summarize this real quick: I place an order, pay them $107.00, they ship it to the wrong state (even though they have my actual address on record as shipping address), I'm promised it's being reshipped by Eugene, I call in today and they tell me that they need several days to look in to their mistakes, they reship it, but want me to wait on standard shipping! No consideration for the paying customer and I find this to be a total rip off! They have my money, now I wait like an idiot as they get away with all of this! 

CASE NUMBER OPEN: 97422218

SPOKE TO (IN ORDER): EUGENE, TRINA, JULIE (SUPERVISOR). 

This report was posted on Ripoff Report on 03/09/2012 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/BESTBUYCOM/internet/BESTBUYCOM-BEST-BUY-STORE-BADPOOR-BUSINESS-PRACTICES-EXTREMELY-POOR-CUSTOMER-SERVICE-B-851317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Also should note...

AUTHOR: Ronny g - (USA)

...This Robert from Buffalo is making it seem like just making a simple purchase from Best Buy is like fighting off a stampeded of wild Buffalo speaking of Buffalo....No, it is really not that difficult to say "yes" or "no" to any plan the high school kid "scammers" may tell us ignorant mere consumers.

But for most of us regardless of how ignorant I would hope...we can determine what is best for us when we are dealing with the oh so brutal and dramatic experience of purchasing a laptop or whatever from Best Buy. Is it really that much of a mental challenge?
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#2 Consumer Comment

I have no idea who Larry Clown is..

AUTHOR: Ronny g - (USA)

..but taking it for face value just seems to me like another "consumer" who is simply too stupid to...shop. Hard to believe but yes..there are people these days who can not even successfully accomplish the simple task of shopping.
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#3 Consumer Comment

hubby-sitting service? LOL!

AUTHOR: Robert - (USA)

Indeed.  I use Lowe's for my hubby-sitting.  It's directly across from Best Buy in Amherst at a large shopping complex.

I don't think Lowe's is all that great (good, but not great) but if you want to see an example of a SMART retailer, this particular Lowe's has the Men's Room next to "Tool World" and the Ladies Room next to the gardening section.

When the wife drags me to go with her to get her gardening stuff, I tell her I have to go to the toilette and then drool over the power tools until she calls me to load the heavy crap in to the truck.  LOL!
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#4 Consumer Comment

Beast Buy!

AUTHOR: voiceofreason - (United States of America)

Beast Buy. I like that one. Good nickname, Chazaroonie ole boy! Can you give specific details on that run in y'all had, with the cashiers, the cops etc? That sounds like one of your better confrontations.

I'll state my one defense for Best Buy staying in business. I like hanging out in the TV area when my wife is shopping in more boring stores nearby, so for me, Best Buy is sort of a hubby-sitting service for the missus. If it dies, then I'm relegated to the far more boring ambiance of Target.
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I don't feel sorry for beast buy employees losing their jobs.  Just look at the 16 million who are unemployed.  I will also not miss beast buy at all so the feeling is mutual.  

I also don't appreciate  your comment.  All though it doesn't hurt my feelings.  I just don't appreciate it.
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#6 Consumer Comment

I like Best Buy

AUTHOR: Ramjet - (U.S.A.)

Even though Best Buy apparently has some issues, I love to go there.  I have always been treated well by friendly sales people.  I do my homework before I go so I know what I want and what questions I have. 

Of course I'm offered their various support offerings but I have never felt pressured to buy one.  Depending on the product, I may or may not buy it.  I ALWAYS read the information about the offering so I know exactly how it works.  I don't expect the kids working there to have intimate knowledge of every offering.

I definitely do NOT want them to go out of business, that's just crazy.  Just because someone has an issue, they want thousands of people to lose their jobs?  Nice!

I love the stores and would miss them.  Of course they are not like the old small local stores that sold a few product where the sales people could know all the products inside and out.  Not many of those around any more and their prices have to be higher.  I still use them too.

If you don't like Best Buy, don't go there.  They certainly won't miss people like Charles!
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#7 Consumer Comment

Best Buy is smart? LMAO!

AUTHOR: Robert - (USA)

Is it smart to treat your customers as adversaries?  Is it smart to lose over ONE BILLION DOLLARS in a year, even after the demise of your #1 competitor (Circuit City)?  Is it smart to sell all sorts of computer technology and then not be able to manage your inventory, resulting in the short notice cancellation of over 30,000 customer orders just before Christmas?

If you answered YES, to any of the above questions, you're probably our favorite and most loyal former Best Buy employee, Ronny G.

Best Buy lost over $1 Billion-the numbers don't lie:  http://www.latimes.com/business/la-fi-0330-best-buy-20120330,0,857491.story

Here is a series of articles by Larry Downes, on Forbes, that help explain "how smart" Best Buy has been (LMAO):

http://www.forbes.com/sites/larrydownes/2012/01/02/why-best-buy-is-going-out-of-business-gradually/
http://www.forbes.com/sites/larrydownes/2012/01/09/the-people-vs-best-buy-round-two/
http://blogs.forbes.com/larrydownes/
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#8 Consumer Comment

Another thing you jerks can say my opinion isn't helpful but i will say how i feel about things if you don't like it i don't care

AUTHOR: Charles - (USA)

Another thing these assholes on this site don't like how i express my opinion.  Who gives a s**t i'll say your opinion isn't helpful.  You scumbags will not get the best of me so feel free to call me any name you feel like.  After almost 9 years on this site people haven't "LEARNED". They can't  "ABUSE" me.

I've just had it with these assholes I don't know why they love to make things "HARD" for me in my life.  I haven't done a thing to these MF dicks.  My life isn't "EASY" & its because of these assholes i have to deal with on this site!.
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#9 Consumer Comment

Need I say more?

AUTHOR: Ronny g - (USA)

Yes...it comes down to Best Buy.... vs. Chuckles.

I will pull up my recliner and await the debates as this is even better then my favorite TV show (which BTW is The Big Bang Theory). Pure entertainment...dessert, not dinner.
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If best buy had went had went that far i would had sued them.  BTW i don't act that way like how people betrayed me to be on this site. I didn't do nothing the "Stupid cashier kept  running me from each register from another just giving me a hard time.

It was all caught on best buy store cameras.  The manager didn't like it either & he agreed with me
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#11 Consumer Comment

So far..

AUTHOR: voiceofreason - (United States of America)

..I'm right on the money.
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#12 Consumer Comment

I get so sick and tired of being treated like crap i haven't done one thing to these people on this site it gets old and boring i recent them for that

AUTHOR: Charles - (USA)

This crap gets old a boring i'm tired of being treated like s**t for no reason.  They haven't learned by know i'm not going to take it but they just don't get it nor will they ever will.  That is how stupid they really are.  One day just one day things will come crashing on them karma will hit them in the a*s.

No bad deed goes unpunished.  You just don't treat people like this.
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Nobody should have to take s**t off anyone else. I refuse to take it that is why i'm hate on this site. These people are violated the 1st Amendment right. Having the right to report the wrongs that have been done to me.
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#14 Consumer Comment

Imagine that???...

AUTHOR: Ronny g - (USA)

Chuckles was treated rudely at Best Buy lol. I hoped for their sake they banned him from the store and he left in cuffs.

As far as comparing them to Circuit City it is reasonable since they were the number 2 retailer of consumer electronics..Best Buy is number one. Maybe there is only room for one who knows but the fact is Circuit City failure was clearly due to poor management combined with a horrible economy and decreased consumer spending (it was 2008 remember that???). And on top of this Circuit City failed to increase it's web presence while all their competitors were.

Another problem with CC is that even though they were successful in the 1980's and 1990's, they never changed. Best Buy constantly changes and this has been part of their business model since the mid 1960's. Now this does not mean every time you walk into a Besy Buy will have the perfect sales associate greet you but it is a goal and it seems thousands and thousands of consumers per day per store can shop at Best Buy and not have a problem.  

Now what I do hope Best Buy realizes is right before the demise of CC, they thought is was a good idea to lay off thier best employees so they could cut costs. That took them down. So Best buy did not go that route but is planning to close down 50 poor performing stores and focus on customer service in the other stores. For any consumers of electronics let us hope this plan works or we will only have Walmart or Target to go to ..or only Amazon/Ebay etc? What if we have a question or want to try a product out before we buy it? Does amazon let you do this? Or ask the dude stacking cat food art Walmart which TV is the best for us?

It is not easy to be in retail or to be number one and hold that position I am sure, but if a few thousand crack pots who do not know how to shop can take Best Buy down I would be very impressed.
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#15 Consumer Comment

Thank you, Charles

AUTHOR: voiceofreason - (United States of America)

I basically agree with you. HOWEVER, I think we all know well that the posts that follow yours are likely to have little, if anything, to do with Best Buy and everything to do with, well, I don't really have to spell it out.
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#16 Consumer Comment

Well best buy needs better customer service my last visit wasn't a pleasant one so i will not buy nothing from them again they will go down like circuit city

AUTHOR: Charles - (USA)

Best buy needs better employees my last visit wasn't a pleasant one.  There is no excuse for rude behavior!.
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#17 Consumer Comment

Actually the number of reports lodged here..

AUTHOR: Ronny g - (USA)

..against Best Buy is 1,551. Less then the number of one of their smaller stores will see in an couple of hours. That can not be disputed.

That is relevant since what we are debating here is reports of scam. fraud, rip off etc. 

As far as their "Black Tie" insurance it is not complicated really. Yes employees are trained to offer it and explain the benefits but no customer should ever feel they are "forced" to take the plan. If they do decide to take the plan it is probably a good idea they read the terms as what good will it do down the road if they find out the issue with their laptop of whatever was not covered and they are fighting with some 18 year old girl at customer service and their only line of  defense is "well the sales person told me this and that 3 years ago ..."...no one could run a business based on what the customer claims someone told them years, weeks or even days ago...really now.

The BTPs are actually really inexpensive insurance. In what way has ANYONE ever reported here or anywhere that it is a rip off and actually proved it???  Either take the plan, or in the words of Nancy Reagan...just say "NO". How hard is that? If someone does not know how to say no or based upon their own God given free will and judgement decide that they do see the value of the protection plan.. then perhaps the problem is not Best Buy...but that 1/2 of 1% of the population is simply not equipped with the mental capacity or the decision making skills to simply ....go shopping?


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#18 Consumer Comment

What can I say

AUTHOR: voiceofreason - (United States of America)

I wasn't in a very reasonable mood at the time. Saw Muslimin Sema's name and face 2 too many times before reading this character's report.


Bottom line, they offered the guy $25 dollars for free and he continued to act like a d**k with them, so screw him.
Everyone knows they're in trouble, but even a complaint has to bend to reasonable efforts to fix.

Maybe, seeing how they were willing to part with $25 bucks, they should have just overnighted the piece of crap to him instead.

But, he should have ordered earlier and not attacked the others like he did. Goes to show his character.
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#19 Consumer Comment

Number of complaints about BB here

AUTHOR: Steve - (USA)

Ronny - while the number of complaints here are vanishingly tiny compared to the number of customers, most customers of any business don't post here, so the amount of BB complaints in relation to other complaints on here is relevant. Then again, BB has way more customers overall than other businesses, so they would have more complaints here anyway. But they REALLY must be deceptive about their "Black Tie" product insurance, because that specific complaint is way too common here. Yes, of course all of those insurance deals are ripoffs, but it seems that BB really has a problem in this area.

As far as the financials, who knows? I personally suspect they will go the way of Circuit City, but if someone could be right about these kinds of things even 60% of the time, they would be billionaires. 

VoiceOfReason - is that really you? d**n, people insult rebutters all the time, but you never get this pissed off. Hangover or something? 

OMG, I am starting to get to know the regulars on this site. What is so damned addictive about this place?!?!
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#20 Consumer Comment

What an arrogant d*khead

AUTHOR: voiceofreason - (United States of America)

Yo, Salvador, Mistuh DJ, or whatever your a#%hole name is. First off, neither Ashley nor Robert attacked you, they merely questioned your need for the light to the extent that your precious a@%hole party depended on it, and HEAVEN FORFEND, why didn't you have the sense to order it well in advance of the big event.
You posted your defecation-a@s story in a public forum, thereby inviting any and all commentary as any of us see fit to make.
You don't like commentary that disagrees with you, go jump in a sewer.
And like a true a@%hole you go on to surmise they work for Pest Buy. Whatta maroon!
I for one am glad Pest Buy ruined your frigging party. I hope all your frigging friends lost their jobs for trying to get off of work to party with such a d**k.
Enjoy your $25 gift certificate. I hope whatever you buy with it also gets lost and costs you another party.
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#21 Consumer Comment

The thing is....

AUTHOR: Ronny g - (USA)

What you read here is a few thousand complaints. Even a small Best Buy will have 2,000 or so customers shopping there per day..They have over 1100 locations in the USA alone so do the math. In big business public companies they consider "loss" as not performing as well as speculated which agreed is not the greatest sign for any public company or company, but is not the same as "actual" loss.

There are several reasons Best Buy showed losses this quarter..and year. I am sure part of it is the recession but as well more people are shopping Online. Part of the restructure is to focus on that. But the fact is "actual" revenue was up. Just 'google' it as Karl would say lol.

As I stated I have read that they do plan on focusing more on customer service and have plans to better train their employees. There is no shortage of information out there that explains this.

Some quotes from investors.com post 2 days ago explains some reasons and facts..

"Best Buy generated $16.63 billion in sales, up 3% but well shy of the $17.23 billion that Wall Street was expecting.."

"On a GAAP basis, Best Buy reported a net loss of $1.7 billion, or $4.89 a share, because of charges related to its purchase of Carphone Warehouse's stake in the Best Buy Mobile venture and restructuring costs to close overseas stores..."

"For the current fiscal year, based on the midpoint of its guidance, Best Buy expects to earn $3.65 a share, up 8%, on sales of $50.5 billion, down a hair from the $50 billion in sales last year. Analysts were expecting Best Buy to earn $3.69 a share on sales of $51.89 billion.."

"Best Buy plans to cut $800 million in annual costs by fiscal 2015, including $250 million in the current fiscal 2013. It plans to close 50 underperforming U.S. big-box stores this year and cut 400 jobs in its corporate and support areas.Best Buy CEO Brian Dunn said the company wants to have a leaner operation so it can offer more competitive prices. At the same time, Best Buy wants to transform its retail stores to provide a better experience for customers, expand its online sales and grow its business in China."

Another smart move IMO. They did not do well with Best Buy Brand stores in China but did with their 5 Star brand stores. So close down the losers, and expand the winners. There are some 5 Star stores in China doing 2 million dollar per day. Yes it does not really take a financial genius to figure out what their next move is going to be there. From what I read online, open more 5 Stars and put Best Buy mobiles inside those.
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#22 Consumer Comment

Revenue and expenses do not tell the whole story

AUTHOR: Steve - (USA)

First of, I'm not necessarily saying Best Buy is not smart for closing stores; maybe it is, maybe it isn't. If I knew for sure I would be pretty rich right now. But I do know that, all things being equal, increasing profitability by lowering expenses is not nearly as desirable as doing so by increasing revenue. And the fact that those 50 stores have become unprofitable is not a good sign. 

Best Buy is an international company, but as a judge of how their lack of customer service may affect their bottom line I am only talking about their domestic operations, since that is all I have experienced, and read about here (of course if I were an investor I would see things differently). And with the disclaimer that there are a bazillion different ratios and whatnot that are important (and of course the "one off" charges that happen every year, and how you have to adjust for the economy), the current situation does not look good on the domestic front. 

Their domestic revenue is down by 0.3%, which, given that even flat growth is seen as poor, is a pretty big deal. Interestingly enough, if you took away the extra revenue they got from adding stores, they would be off by 3%! In other words, Comparable Store Sales were absolutely terrible.

If I look at the kind of things I used to buy there (and what the complainants on this board buy), it is REALLY dismal: 6.3% revenue loss from consumer electronics, and a 13.3% in entertainment (while last year saw a 13.2% decline in revenue from entertainment as well). Now these losses were mitigated somewhat to by gains in home office stuff (3.6%) and appliances (7%), but the latter only makes up 5% in total revenue. Office stuff, however, makes up 37% of their revenue, which I found really surprising at first, but then found out that mobile phones are considered home office stuff (which is weird, but whatever). 

So I guess my point is that if you want to talk about the effect of the crappy service you read about here on their business, it definitely seems negative. But yes, I agree that moving more into mobile phones seems smart given the increase in revenue in that sector. 

I have noticed that Best Buy has concealed the revenue impact from the all important "DJ light" market. Enron, anybody? :)
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#23 Consumer Comment

Yes there is a reason they are shutting down 50 stores..

AUTHOR: Ronny g - (USA)

Because they are smart. Some stores are not profiting so why keep them open? What should be noted as well is they are opening 100 smaller stores where they will profit in the USA, and a bunch more in China.

What the mainstream press will fail to report, but anyone can research it, is though they did not meet expectations this year as far as profit compared to last year, their revenue was HIGHER. That means more customers/ spending more. So in order to profit they will need to trim some fat. They have no problem with customer base.  This is not to say they can't do better with customer service I am I sure that will be a focus along with this restructure. No one is perfect and mistakes happen. That does not mean they scammed you or ripped you off or will go out of business anytime soon. As they have been doing since 1967, they will continue to change and overcome hurdles which there will always be in retail and big business.
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#24 Consumer Comment

Attacked you?

AUTHOR: Robert - (USA)

I hope you enjoy your VICTIMHOOD!!!

I did not attack you.  I expressed my dumbfoundedness at cancelling a party for the lack of ONE CHEAP DJ LIGHT.

I also told you that you will get your money back, one way or another.

Additionally, I sided with you in a way.  I explained why I will NOT SHOP at Best Buy for anything and suggested a couple of internet searches so that you or anyone else might learn about some of the shady/illegal tactics this company has employed in the past.  I guess you didn't bother to read my entire rebuttal.

Now go back to sitting in the corner, pouting and feeling sorry for yourself.
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#25 Consumer Comment

That is on you then...

AUTHOR: Robert - (U.S.A.)

I wasn't going to be happy without a DJ light, that's why it was cancelled.
-  Since you sent out invitations and gave people time to ask for time off, I would bet that you started planning the party weeks, if not a month or two in advance.  Yet you waited until less than 2 weeks before you ordered the light.  If this light was such as "Life and Death" item for you, then yes this is poor planning for ordering it at what is in reality the last minute.  As others have said mistakes happen.  What if they didn't have this light in stock would you still have cancelled the party?

Not only that, but was this the "ultimate light" that there was no other light you could go out locally and buy?  I imagine in Reno there might be one or two stores that sell DJ lights.

You actually never provided any proof that what you gave them was the correct address.  There is a possibility that you entered in the information wrong. I am not saying you entered in MN, but possibly transposed a couple of digits on your Zip Code.  Since most shipping companies go off of Zip Code to get the "real" city/state if you did transpose the zip code it could show up as a MN address.

Now, I am not really a fan of Best Buy, but in reading your OVER THE TOP reaction to this is it is quite hilarious.
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#26 Consumer Comment

There is a reason why Best Buy is shutting down 50 stores.

AUTHOR: Steve - (USA)

Their customer service IS terrible. In fact, besides MagicJack they are the most complained company on here. And, I do not think the OP should be blamed for "poor planning"; she ordered plenty of time in advance, and this would have never have happened with a merchant like, say, Amazon. So on that count I think the usual suspects are being too harsh on her. 

That being said, the OP is indeed an idiot. She cancelled the party because she did not have the light, and when asked about that here, responds as if people had questioned her about why she wanted this particular light. And of course she has the usual "you must work for Best Buy" idiocy. Tell me something: have you ever met a Best Buy employee who would care enough about their employer that they would come on here and comment on your post? 

But again, don't worry as Best Buy is definitely going to be out of business in the near future. 
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#27 Consumer Comment

Piss poor planning

AUTHOR: Ashley - (U.S.A.)

I don't work for best buy. Spend a little time reading this site and you will see I post on lots of subjects. If you really think I work for best buy then report me to best buy! LOL

Would a best buy employee tell you that you are being childish and have incredibly piss poor planning services? You still never addressed my points:

You might review best buy's shipping policy also:

http://www.bestbuy.com/site/Help-Topics/Shipping-Costs-and-Timing/pcmcat203400050006.c?id=pcmcat203400050006

" Shipping Methods
We offer three methods for shipping your orders from BestBuy.com:

Standard 4 to 8 business days
Includes 1 day for processing and 3 to 7 days for transit.
 
Expedited 3 business days
Includes 1 day for processing and 2 days for transit.
 
Express 2 business days
Includes 1 day for processing and 1 day for transit.
Business days include MondayFriday, excluding holidays. "

Under their shipping policy, with standard shipping, they give you 4-8 buisness days. You ordered it 8 buisness days out, cutting it kind of close arent you? Especially if there's an issue?

Your planning skills for this vitally important DJ light were lacking. You ordered it 8 buisness days out from your party, if this is something THAT VITAL to your party perhaps you should have ordered it at LEAST 10-15 buisness days in advance. What if there was a shipping delay? What if it was damaged during shipping? You aren't giving yourself any leeway at all to deal with anything.

 Have you recieved the light? What did best buy say when you most recently called them about it? Just keep on piling it on buddy, you're just making yourself look like a fool.
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#28 Author of original report

IN RESPONSE TO ROBERT AND ASHLEY!!!

AUTHOR: Salvador - (U.S.A.)

You know... I really don't like people like you two coming on sites like this attacking the "PAYING CUSTOMERS" that have gone through such experiences. Not only that, but now, you are both making very indirect allegations.

You are making allegations about the party and how you suspect that there was no party, and something about why people would ask for their days off for a party that wasn't happening? You two are really dumb!

People had asked for their days off a long time ago, before any of this happened! So how dare you ask something stupid like that! It's not like they knew about the incident/problem with the light, then they went to their bosses for days off! DUH!

To top it off, you are suspicious as to why I would even cancel the party without this one DJ light. Well GEE WIZ, I didn't think I'd have to do explaining for dummies on this site, but here it goes! The place that was for the party only needed one DJ light, and I did my research and liked this particular light. I thought it covered a large area, after seeing videos of it on youtube, and went for this one. 

I shouldn't even have to explain this to you two ignorant individuals. Gee... why do you buy the smallest cereal over the large one? That's how dumb it sounds. Paying customers buy certain things, because it's their wish, their right to do as they wish with their plans and money!

I wasn't going to be happy without a DJ light, that's why it was cancelled. 

As for you, Ashley, you've gotta be affiliated with Best Buy. I'm very directly attacked by you! 

I ordered this light ahead of time! So don't you attack me by accusing me of making poor planning decisions. Obviously, I researched the type of light I wanted, I ordered ahead of time, and it was all within the plans for the party. So DON'T you dare and accuse me of things that are just not true! 

I don't appreciate you telling me how I should plan things. Must I remind you that I'm the paying customer and that Best Buy is the one at fault 100%?? DUH! If you pay for something, you want it shipped to you! NOT TO ANOTHER STATE! Why are you people so ignorant?!!

Instead of your rebuttal being titled "poor planning", it should have been titled "poor customer service". Let me remind you that the first time I spoke to Gene, he never told me anything about this needing days to get investigated. Why didn't he? Obviously... POOR CUSTOMER SERVICE! He should have been able to tell me this, but he didn't, he just lied to me by saying that "his people" were reshipping that ASAP! 

Then I find out days later that it hasn't been reshipped. HEY! I'm just the guy giving them business and they're the ones shipping the items to other places and with their lies to the paying customers! So don't accuse me in any way for all of this happening! 

BESIDES... don't even brag to me about their miserable $25.00 gift card. They didn't even send anything out to me. It has been so long since I last spoke with this "Julie" supervisor that promised me the gift card, and nothing has come in. How sad that you want to defend them so much and they don't even come through with that. It's really sad. 

And keep posting things that don't make sense, because I will reply to you or anybody that wants to attack me! Because I did nothing wrong here. They're the ones receiving the money, and don't come through with things. Gee wiz! Not to mention their fake promises on gift cards to make up for their mistakes! 
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#29 Consumer Comment

Poor Planning

AUTHOR: Ashley - (U.S.A.)

If this was so vital to your party, perhaps you should have ordered it well before your party. You placed an order for it on the 29th, and expected it by the 10th. You gave best buy 8 buisness days (including the day you ordered it) to get your item picked, packed, shipped and in your hands. That's cutting it close to begin with since ground shipping is usually 3-5 days. If it was this vitally important to your party, you shuold have ordered it weeks prior. Not one week prior. Why? Because mistakes do happen. They do need to investigate it, by what you've posted here the item was shipped and recieved somewhere in minnesota. They are not asking for an excessive time frame to investigate and reship your item. they even gave you a 25$ gift card for their error, which is quite generous considering you paid $107 dollars for this light with shipping.

nevermind that I'm really confused as to how you couldn't have your party because of a light. Lesson to be learned here: If something is this vital to an event you are throwing, order it a bit farther out than 8 business days before your event. Its only responsible planning.

Let us know if you do not recieve the light, right now you havent been ripped off because teh company is making things right. If you don't recieve it at all, then you've been ripped off.

You might review best buy's shipping policy also:

http://www.bestbuy.com/site/Help-Topics/Shipping-Costs-and-Timing/pcmcat203400050006.c?id=pcmcat203400050006

" Shipping Methods
We offer three methods for shipping your orders from BestBuy.com:

Standard 4 to 8 business days
Includes 1 day for processing and 3 to 7 days for transit.
 
Expedited 3 business days
Includes 1 day for processing and 2 days for transit.
 
Express 2 business days
Includes 1 day for processing and 1 day for transit.
Business days include MondayFriday, excluding holidays. "

Under their shipping policy, with standard shipping, they give you 4-8 buisness days. You ordered it 8 buisness days out, cutting it kind of close arent you? Especially if there's an issue?
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#30 Consumer Suggestion

Cancelled the party?

AUTHOR: Robert - (USA)

Friends have asked for their days off to attend a party that didn't happen because of this "mistake".

You cancelled your party because of the lack of ONE INEXPENSIVE DJ LIGHT?

I just don't get it.  Seems to me you could have held your party without this ONE particular light.  I would have.  I just don't see the logic of cancelling the party because of ONE LIGHT not being there.  I understand that you had your party planned to be "just so" but life is full of disappointments-I would have gone ahead with the party without it if I couldn't find a suitable replacement in time.  One light does not a party make.

The good news is that you WILL get your money refunded; one way or another.  Either Best Buy will refund it or you can dispute the charge with your credit card company.

I'm no fan of Best Buy.  In fact, I won't purchase anything from them because of their "corporate culture."  Just do a search for Best Buy and illegal software or their famous "2 websites to charge a higher price" that they pulled some time ago.  They set up a duplicate website on their corporate intranet that appeared to customers as the PUBLIC website with one very important exception-the prices were HIGHER.  When a customer questioned why the price of something was higher than advertised on the BB website, they would show the customer the INTRANET website with the higher price.  Not the type of company that is going to get any business from me.
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#31 Author of original report

RE: Ronny G.

AUTHOR: Salvador - (U.S.A.)

There is absolutely NO HUMOR in this whatsoever. No paying customer should have to be going through this, and to top it off, they MAKE you have to wait while they look in to their mistakes. 

I'm sorry, but when a big business is taking credit card numbers, and charging... they can't be coming up with this nonesense. I don't even know how this mistake could have happened. It's something very serious to send out a package to the wrong state. 

That's precisely why there were places like the BBB created, because poor businesses practices like this aren't any good. People out there are paying their money. It's just not right for this to happen. 

And yes, I do consider this to be a ripoff. At least in my opinion. That's because like any other ripoff, you can't (as a business) charge someone's credit card number, promise the delivery of something, and simply not come through. Any other business doing this, will be considered a ripoff as well.

Yes, I am upset, and it's not even the matter of me having to wait a couple of days for this to be resolved (like you very coldly put in your rebuttal). I have lost money because of this "mistake". Friends have asked for their days off to attend a party that didn't happen because of this "mistake".

So when YOU go and pay for something that you really need by a certain time, you don't get it, you've lost money, because you didn't get it. Then you won't consider these big businesses to have such innocent "human mistakes".  You'll feel ripped off as well. 

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#32 Consumer Comment

They are still in business because...

AUTHOR: Ronny g - (USA)

...a mistake is not enough to take them down. Bear in mind if Best Buy closed it's doors tomorrow... someone else would just copy their business model and do the same freaking thing as not everyone wants to shop on amazon and some people like a place to go to hassle employees and get a feel for new electronic gadgets.

It seems in this case that there was comedy or errors but remember ...there are humans involved and yes...humans have been known mess up God forbid. I do not really see a valid ripoff report here other then you are upset it may take a few days to figure out?
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#33 Consumer Comment

Worst Buy

AUTHOR: Diogenes - (USA)

Yes indeed, that's "Worst Buy" for you.  I often wonder why they're still in business considering the number of customers this joint has ripped off.
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