Oh Gosh! having made my purchase online at best buy has been the worst experience ever! I placed an order on the 26th or 27th on their site, for a DJ light, for my party that WAS going to happen this Saturday, March 10th.
I had received an email with tracking information, that tracking information stated that it was to arrive on Tuesday, March 6th. It had not arrived that day at all! I checked online, and it stated that it was already "DELIVERED". But I hadn't gotten anything!
I called in the next morning at 1-888-BEST-BUY. The first person I spoke to was a man by the name of Eugene. This man looked in to my order and was EXTREMELY SHOCKED himself, to see that Best Buy (online store/service) had shipped out my item to Minnesota!
He said it himself, that it was by far the worst error that he had seen Best Buy do! He had me on hold for approximately twenty minutes. [continued below]....
..... When he finally got back on the phone withe me, he tried accusing in a way UPS. He even said that he had "spoken to his people", and that he had ordered them to ship that out to me ASAP.
I had already mentioned to Eugene, that I needed that before Saturday. So that's why he said that he had his people reship that IMMEDIATELY!
Today, March 9th, I call 1-888-BEST-BUY once again. This time, because even though I was told that was getting reshipped, I had not yet received any sort of email confirming this.
I spoke first today to a young lady by the name of Trina. To my surprise, Trina tells me that Best Buy has created an open case for this matter, and that the need over three days to investigate this! In my opinion, I am the paying customer, Best Buy is the ones that made the mistake to ship this to another state and they want me to give them several days to investigate their own mistake???
Are you guys getting this? They clearly are the ones at fault, and they want you, as the paying customer to give them several days so they can investigate their own mistakes! RIDICULOUS!
I demanded to speak with a supervisor. I was transferred to a woman by the name of Julie. I told this woman Julie, that I had placed an order, that Best Buy made the stupid mistake to ship it out to Minnesota, and that I was promised that it was being reshipped so that it would be here before Saturday.
She then tells me that nothing has been reshipped. So obviously, the man Eugene lied to me since the beginning. She also made it clear that it wouldn't get here on time for my party! I was extremely upset by then.
I told her that I had already paid over $45.00 for invitations, I had already purchased multiple things for the party, and that many of my friends had already asked for their days off at work! She said that she could only give me a $25.00 gift card.
I find this little $25.00 gift card to be a joke! Not only does this woman know by now that I am $107.00 short of my bank account for paying for this item, that Best Buy is clearly at 100% fault and blame for this problem, but she now knows that I've also paid over $45.00 on invitations and that now I have to reschedule my party!
As she is "inputting" all of this information, I get hung up on. I don't know if purposefully, but she did call me back a couple of minutes later.
When I answered her call, she said that the item is now being reshipped. I asked her if she was doing this standard shipping. She says, "yes". Then I GOT REALLY UPSET! How on earth is she going to send me this item again in standard shipping, if it's not even going to be here before next Saturday. Now that just means that I have to delay my party over two weeks!
She said that she tried to upgrade the shipping, but that there was no way. So get this people... they make these HUGE MISTAKES, and they don't have a trusty/handy/good kind of system that'll allow them to ship something out to you fast, even if they are at blame for these kind of situations!
So let me summarize this real quick: I place an order, pay them $107.00, they ship it to the wrong state (even though they have my actual address on record as shipping address), I'm promised it's being reshipped by Eugene, I call in today and they tell me that they need several days to look in to their mistakes, they reship it, but want me to wait on standard shipping! No consideration for the paying customer and I find this to be a total rip off! They have my money, now I wait like an idiot as they get away with all of this!
CASE NUMBER OPEN: 97422218
SPOKE TO (IN ORDER): EUGENE, TRINA, JULIE (SUPERVISOR).