I had signed a one-year Agreement with "Professional Fitness" and had paid $159.00 for the first and last month, plus a processing fee on April 18, 2011, for personal workout training for my wife & myself.
Originally, this training was to have been for one 60 minute session per month. However, my wife and I agreed with our 1st trainer that it would be more productive and beneficial if we trained with him, twice per month, at 30 minutes per session.
Everything seemed to be fine, from April until the first week of August. During the first week of August, our 2nd trainer called and informed me that he had not been paid by Professional Fitness due to the aforementioned change of sessions. He then asked me to contact the manager (actually, the 3rd manager since April 18!) to resolve the matter.
Before I contacted the manager, the manager called me on August 10th and asked me to assist him in filling-out a new Agreement, on the telephone, so that the twice per month schedule could be included. He also said that this would mean that my wife and I would be starting a brand new contract, effective September, 2011. I hesitantly agreed.
The next evening (August 11), I went to the Golds Gym for my own (workout without a trainer). (FYI: This Personal Fitness office operates out of the Golds Gym, in Norton, MA). The manager intercepted me and asked me to fill-out another new Agreement. I asked him why, and he explained that he had been cleaning his office and had accidentally thrown-away my August 10 phone Agreement. I stared at him but agreed to fill-out another Agreement (this would be Agreement #3).
The manager then assured me that the trainer would be paid and that I would receive a copy of my signed Agreement at the next training session (August 14). I also asked the manager to make sure that I would not be charged another Initiation/Processing Fee. He said that he would ask his headquarters but would not guarantee me anything.
As my wife and I were walking into the gym on August 14, the trainer came out to meet us and apologized that he would not be able to train us that day because he had still not been paid. He left, and we went into the gym to work-out on our own. We did not see the manager or any new Agreement.
On Thursday, August 18, I saw the manager at Golds Gym and asked him to update me on the Agreement. He had no update. We agreed that I would call him the next day (August 19), and he would then update me. On August 19, I called the manager's cell phone, but he did not answer. I left him a message about my concerns, including the new fact that I had just been billed $99.00 (from my checking account). I was totally surprised by the $99.00 charge, especially since I had not received any paperwork or signed Agreement on the matter.
I also explained in the voice mail (as I had also explained on Aug. 18) that, at the most, my wife and I were going to have only one 30 minute session, in August, and that the billing should be adjusted accordingly (which it was not). The manager did not return my voice mail.
Please note that, between April, 2011 and August, 2011, I called the Professional Fitness billing office twice and received no satisfaction. I have contacted my credit union to dispute the $99.00 charge and to withhold future billing. I have also contacted the Better Business Bureau, MA Office of the Attorney General, and Gold's Gym to express my dissatisfaction. I do not recommend "Professional Fitness."