ED Magedson – Founder
Made an online purchase from the company and ordered the wrong size item by mistake. OK, that was my fault. Wanted to exchange the unopened item for the correct size. Their return policy, per the FAQ on their website, reads as follows:
Do you accept returns?
Because of the nature of our products we will only accept unused products with a return authorization number. Please do not attempt to return a product without contacting us first. Returns are subject to a 20% re-stocking fee. Defective products can be exchanged within 30 days.
Contacted them to get an RMA and got this reply:
"I had to double check on this one, but unfortunately, since this item comes in contact with bodily fluids, we cannot have it returned to us for an exchange. Even unopened, we would have to dispose of it."I don't see how they can refuse the return since the item was unopened and, in addition, they make no mention of any exclusions in their posted policy.
This report was posted on Ripoff Report on 08/24/2012 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/BFKOnline/internet/BFKOnline-Company-doesnt-stand-by-their-return-policy-Has-additional-conditions-not-932005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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