- Report: #1058877
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Complaint Review: B&H Photo and Video
B&H Photo and VideoInternet USA
B&H Photo and Video Bait and switch Internet
*UPDATE Employee ..inside information: B&H reply
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I ordered a Tascam US-1800 from these jokers and after the extremely long shipping process, I opened my package only to find that they had sent me a USED model. Not only that, but one with SPILLS on the bottom of it. This is a pro level audio interface that I payed new prices for. After I contacted their customer service to get it straightened out, they issued a RMA with incorrect information about what I would like to be done with my order. They said I wanted the money refunded to the card, but I told them I wanted it exchanged for a new model. The unit was on sale for a low price, and if they didn't exchange it I would have missed my opportunity to pick one up for the price I payed for it. So if they refunded my card, I wouldn't be able to get the same audio interface. After 3 calls to their customer service department, I was finally able to get the issue straightened out. However, I am without the funds and the audio interface for about a month. I have clients that were supposed to come record at my studio during this month, and now I have to tell them it won't happen.
In short, B&H is costing me thousands in lost studio time. DO NOT EVER do business with these guys. They are dishonest, disreputable, and inept. I feel that they were trying to send a used model and hope that I wouldn't know and then not want to exchange it for a new model, as it would cost them more than refunding the card would. I feel that this is a FRAUDULENT company and will do everything in my power to ensure that no one else ever does business with them.
AVOID B&H Photo and Video AT ALL COSTS.
This report was posted on Ripoff Report on 06/13/2013 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/BH-Photo-and-Video/internet/BampH-Photo-and-Video-Bait-and-switch-Internet-1058877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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