• Report: #1000692

Complaint Review: B&H Photo

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  • Submitted: Mon, January 21, 2013
  • Updated: Tue, January 22, 2013

  • Reported By: Jim — Spokane Valley Washington United States of America
B&H Photo
420 S. ninth St New York, New York United States of America

B&H Photo B & H B&H sent me Nikon Grey Market lenses that Nikon will not warranty - I was ripped off!! New York, New York

*Author of original report: There is a difference between grey market lenses - obviously

*UPDATE Employee: B&H replies

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I purchased 3 Nikon Lenses in Feb, 2012 from B&H.  They sent me 3 nikon lenses that I now find out were grey market lenses.  Within 8 months, 2 of the lenses needed service and I sent them to Nikon to have them repaired and was told that they will not touch them because they are grey market lenses.  When I looked into it, I found that B&H sells "USA" lenses and "imported" lenses.  They have the same B&H part number and the same Nikon part number and are sold for the same price.  The USA lens has a 5 year warranty and is serviced by Nikon.  The Imported lens has a 1 year warranty through B&H.  Nobody would EVER knowingly buy the grey market lens!!  This is an absolute bait & switch deal.  I will never buy anything from these rip-offs again.

This report was posted on Ripoff Report on 01/21/2013 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/BH-Photo/New-York-New-York-10001/BH-Photo-B-H-BH-sent-me-Nikon-Grey-Market-lenses-that-Nikon-will-not-warranty-I-was-1000692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

There is a difference between grey market lenses - obviously

AUTHOR: Jim from LEO''S Photography - (United States of America)

The grey market Nikon lenses that B&H sells have the same B&H part number and the same Nikon part number as the Nikon USA lenses.  I ordered a lens in the USA from a company that is located in the USA.  I should have received a Nikon USA lens.  They sell the Nikon USA lens for the same as the grey market lens and they sell them for the same price!!  Only an idiot would buy something for the same price that has a lesser warranty.  B&H told me that if I would have noticed the problem within 30 days they would have exchanged it.  The lenses they sent me were packaged in nearly identical boxes as the real Nikon USA lenses.  There was no way to know that they were grey market lenses until I sent them to Nikon for factory service. 

B&H never offered to repair my lens at no charge.  They said it would cost $450 because they claimed impact damage.  Even if I would have paid that, I still would have ended up with a lens that I can't get repaired by Nikon.

I have to repeat this because it's true.  They ripped me off with a bait and switch tactic!!!!

Never buy anything from these jerks!!!!!
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#2 UPDATE Employee

B&H replies

AUTHOR: Henry - (USA)

We appreciate this customer's orders and regret his dissatisfaction. B&H does sell some products in both US-warranted and "grey market" a/k/a IMP versions. When we do (or when the "grey market" a/k/a IMP version is the only one available) the item is clearly marked on our site with explanation.

Each lens is marked "USA" or "Imported," and those labels are linked here, where we say:

About USA and Imported Products
Items marked "USA" are imported and/or distributed by the manufacturer or the manufacturers official licensed importer/distributor and are warranted by them. Items marked "Imported" are imported and/or distributed by other entities and are warranted by B&H Photo-Video. "Imported" products do not qualify for manufacturers rebate programs. There is no difference in the item itself. Click here for additional information.

That links to a longer and more complete description. The lenses purchased all included this when purchased and include this today.

In this case one lens was returned to us for repair, since we cover "Imported" Nikon lenses for one year under our own warranty. Our repair facility reported the lens was not working due to impact damage, which neither Nikon USA nor B&H would cover as a warranty repair. Nevertheless we offered to extend the terms of our warranty coverage from one to three years as a courtesy. The customer declined, instructed us to return the lens to him unrepaired and asked us to exchange the lenses for Nikon USA warranted lenses. Since this purchase took place during February 2012 and it is now January 2013 we are not able to make this exchange. Nevertheless we regret his dissatisfaction.

--
Henry Posner
B&H Photo-Video
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