Another Scam in India with Bharti Airtel.
I have purchased postpaid connection from Airtel Bharti GSM phone company in India.
The service was so quick in terms of activation and selling- by Airtel. I got my number and SIM right at my door step and was happy on first day of its usage. For getting connection I provided all the documents ( indian resident proof) to the satisfaction of the Airtel Agent who came to our door for selling. Which was also confirmed okay by Mr. Sudhir Manager of verification, as he stated.
On third of fourth day I got the message that my phone will be deactivated in case I do not provide all documents. So I spoke to one Mr. Divaker the Airtel Agent who sold me SIM card, he said nothing to worry as documents have not reached and your phone will work fine if you just let them know that documents are on its way. [continued below]....
He assured that nothing will go wrong. Later next day phone was deactivated for which I got SMS intimation. I again spoke to Divaker and Mr. Sudhir of Airtel Verification ( 9880133303) and immediately problem was corrected and connection became active in 15 minutes as promised.
On same day evening I got request from some agent that he wants to visit my house for address verification, I provided time between 10 to 10.30 A.M. next day, for which the verification guy came at around 2 pm. ( his number 99455 01825). This guy knew no National language of India or proper English. Finally through the help of Divaker ( over phone)
I explained him and signed the document as proof of verification. however he provided no copy. This guy who visited understood that we are not resident of India and he expected some dollars to expedite our work ( spoke in broken English, rather he uttered dollar words). I presume this guy was looking for some money as per his words and body language. But we refused to pay him and said no dollars.. He just kept on using word, dollars, dollars , work fast, if no, wait. long.. ( in broken English). So in this situation we managed to take his picture, which I am attaching with my complaint.
After he left, I thought by now everything should have been fine.
So I was relaxing after so much of trouble and formalities of Indian hospitality. But unfortunately again on next day on 15th Dec 2010 phone was deactivated by Noon time without any intimation or information by Airtel, neither by phone nor by sms.
I called Divaker and explained, he said he will fix up. He called back and after detailed discussion he informed me that the report is not complete so I will have to wait. This is outcome of probably because I did not make the verification guy happy with dollars, who looked very greedy , or uneducated person.
So I called 121 customer service and the guy on phone said I will have to wait for next 24 hours for any update.( ref: 793351207 Vinay G.S.) , An hour later I got a call from 98452-99100 , who said my verification is not complete, so he would be sending another person to get complete report and verification. He did not recognize that verification was already done yesterday which was duly signed in his records.
The guy on phone from 99452-99100 continued to rant ( do not remember his name) and rave that another verification is required because Indian government require detailed report.
However I did not give him another opportunity or permission to come and harass us once again. and till now the phone is deactivated despite paying all the deposit and one month bill in advance.
Airtel is such a shame and behaving like corrupt govt offices.
So I need help from someone who can assist me recover my deposit or fix up the phone.
It seems India is full of scams when ministers , babus are mostly involved in various scandals like 2G scam, food scam, fodder scam, coffin scam,hawala scam, bofors scam etc.
Now among such scams why do we expect one corporate Indian company to be honest, specially when they expect money for verification and expediting the connection. After all these companies too have to share their money with corrupt administration.
In first place why did AIRTEL sold me connection, if they have so much of issues.
So the fact is they want to sell and then harass customer for extra money...
It seems AIRTEL is scam ridden company which is managed by Bharti Mittal.
Let us see how these guys are reacting after reading this report on this forum.