- Report: #490456
Report - Rebuttal - Arbitrate
Complaint Review: BIDZ - BIDZ.COM
BIDZ - BIDZ.COMwww.bidz.com Los Angeles, California United States of America
BIDZ - BIDZ.COM "Free Shipping" NOT Los Angeles, California
*Consumer Comment: Bidz free shipping conditions need to be examined
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(my initial note on the chat line)
Me: I get to the checkout counter and I am being charged shipping. I was offered free shipping if I pay today. What's the metter here? You are now speaking with Denzel of Bidz Customer Service .
Denzel: let me check
Me: hello, thanks
Me: also, I do see a place to enter a ship to address. ???
Me: Sorry, I do not see a place to enter a ship to adress different than my bill to. ????
Denzel: you have 5 items in amount of $99, but should be minimum $100 to apply for free shipping
Denzel: we ship orders to verified billing addresses only.
Me: The page where my items were said, if I paid for these items today, I would get free shipping
Denzel: unless you pay for this one also rvo_1233032 $330.00
Me: Here's what it says "Congratulations! You are Eligible for Free Shipping! Pay for the items below today to redeem Free Shipping."
Denzel: would you like to pay for this one rvo_1233032 $330.00 ?
Me: that other item is not "below" please look carefully at what I'm saying. I DO NOT want to pay for the 330.00 item. If I did, I would have included it in my ORDER.
Denzel: would you be so kind to check once again the message in your account ?
Denzel: I'm looking in your account very carefully !
Me: again, heres what my page says "Congratulations! You are Eligible for Free Shipping! Pay for the items below today to redeem Free Shipping.".....what's "below" is a list of other items other than the $330.00 one you mention
Denzel: please re-fresh the page
Denzel: and look once again
Denzel: right now you have this message: You are $1.00 dollars away to be eligible for free shipping Win any items on auction, accept Bidz Offers, purchase Buyz Items, or add additional services and meet the $100 minimum purchase to receive free shipping today!
Denzel: can you see it now ?
Me: No, that is not what I saw when I got there to that chackout page. It has been on that page in the way I described it for the last 4 - 6 hours. So, what changed it?
Denzel: free shipping would apply if you pay for this rvo_1233032 $330.00 as well, only then amount of your order would be over $100
Denzel: but right now you have merchandise in amount of $99
Me: you people are not reputable in my book now. I had a checkout page that offered me free shipping before you got involved. So, how am I supposed want to do business with you?
Me : that item for 330.00 was NOT BELOW the line that included the items I won and the message I copied to you referred to the items BELOW that line. BEFORE YOU CHANGED IT.
Denzel: that item for 330.00 was NOT BELOW the line that included the items
Denzel: but you could pay for it along with your winning bids
Me : HERE'S WHAT i FIRST SAW AGAIN, (COPIED DIRECTLY FROM YOUR PAGE - BEFORE YOU CHANGED IT) - "Congratulations! You are Eligible for Free Shipping! Pay for the items below today to redeem Free Shipping.
Denzel: that's why you saw the message
Me : I need to speak to your supervisor.
Denzel: one moment please
Me : I want that supervisor to call me
Denzel: if you want to chat with supervisor online I can transfer you to my supervisor if you need to speak over the phone please call at 1-800-444-8124 between 8am 5pm PST time
Me : gladly, and you can officially cancel my bids. And please know that it's because of YOU Denzel. I feel pretty certain that they log your chat sessions and I want to make it very clear that you understand that I, before today, in no way, did I have anything against Bidz - until I tried to deal with YOU. Now, I do not trust you or Bidz and will report you to whoever I can find including the FTC and any other reputable gaency that looks into your type of dealings. And, by the way, I have a copy of this logged as well. Me : If you want to ban me, that's o.k. too. In fact, I encourage you to because I will NEVER be back to your site again. Just so you know (in case it might make a difference) I have sold many, many items on (((competitor's name redacted))) for the past 8 - 9 years and I have never seen anything as underhanded as the way YOU treated me here tonight. I wish you well with your endeavors but I think it might be time for you to get some remedial training in customer service. Cheers and GOODBYE FOREVER. Denzel: I can offer you a solution if you don't mind ? Me: And just what might that be?
Denzel: ok you have a cross in your order list for $33
Denzel: I asked my supervisor and she can add this cross for only $1 so would have free shipping if you pay for all items
Denzel: will it work for you ?
Denzel: http://www.bidz.com/bzJApp/ ProductDisplay.action?sid=100& tid=100&auctionId=37541007
Denzel: here is the link to the picture of it
Me : Tell me what the final, out the door charges would be for all items.
Denzel: I would calculate your total but I see your profile page is blank, it seems that you forgot to fill it in when registered, we have only your user name and e-mail address, but do not have your billing address
Denzel: if you don't mind you can give me in our chat your last and first name, contact phone number, Country State , Billing address ( not shipping but the billing one ) zip code and I will update it for you ?
Me : I have been trying to do this on your site all afternoon. It keeps directing me to finish my order then i will have a chance to do that. That's where I stopped, when I saw I was being charged with shipping charges.
Denzel: if you don't mind you can give me in our chat your last and first name, contact phone number, Country State , Billing address ( not shipping but the billing one ) zip code and I will update it for you ? Me : You know, it's kinda funny, you can see all the items that I 'won" but you can't figure up what my final cost would be. to me, it would be the total of the items, $99.00.
Denzel: there is also %3 transaction fee and New York and California residents have to pay state taxes
Denzel: that's why I'm asking information to be updated
Denzel: to be sure the total would be correct Me : so, $99.00 + a 3% transaction fee would equal what? Because i live in Texas, not CA or NY.
Denzel: ok that would be $99.00 and 3% transaction fee, also the same cross you have for only $1
Me : I'll be right back with you, I have a tel call to answer. Please do not leave the line.
Denzel: ok take your time
Denzel: ok that would be $99.00 and 3% transaction fee, also the same cross you have for only $1 Denzel: so you would save shipping cost and $32 on the cross, I mean you would have 2 similar crosses, but you can make a gift to someone only for $1 ! Isn't it great deal ?
Me : No.
Me : I don't need 2 crosses.
Denzel: we didn't mean to add you another cross, but just to add $1 to your total for instance on item a_37541007, we can add it to your account for $34 and not $33 and such a case you will be eligible for free shipping
Denzel: you will save $22.95 in comparison to $1
Me : I don't follow your funny math........please tell me what the final total is for the items I won. No tax, no shipping charges. Seems to me it ought to be $99.00 + 3% transaction fee. Denzel: it would be $100 plus %3 transaction fee Me: Forget it dude. You guys are amazing - and over $1.00! Let's just agree to disagree. Forget I ever existed on your site. But be aware. I will be very, very sure to tell everyone I know to steer clear of you guys. Also, be aware that I was about to buy the necklace that costs $330.00 along with 4 other items totalling about $800.00 tomorrow using the Bill Me later function. Oh well, your loss. Good day. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 09/04/2009 10:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/BIDZ-BIDZCOM/Los-Angeles-California-/BIDZ-BIDZCOM-Free-Shipping-NOT-Los-Angeles-California-490456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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