• Report: #392277

Complaint Review: BIDZ.COM

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  • Submitted: Tue, November 18, 2008
  • Updated: Wed, November 19, 2008

  • Reported By:Melbourne Other
BIDZ.COM
3562 Eastham Drive Culver City, California U.S.A.

BIDZ.COM Bidz.Com needs investigating by Attorney General IMMEDIATELY Culver City California

*UPDATE Employee: Bidz.com

*UPDATE Employee: Bidz.com

*UPDATE Employee: Bidz.com

*UPDATE Employee: Bidz.com

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I wish I had have seen this site before bidding on some jewellery. Being in Australia I thought I would give it a try as an option to ebay very very wrong! immediately when jewellery was won they sent an email asking for payment fair enough. Made payment , then the problems started security centre sent me an email stating that my credit card had been marked as suspicious and my billing address did not match my credit card address.

RUBBISH of course it does. They want me to send a copy of my drivers license and a faxed copy of the credit card with the numbers covered??? Do you want the keys to my house I also enquire??? I ring the bank YES they have taken their money $1497.22 out but have the cheek to then tell me they have flagged my card as suspicious.

I point out would not it have been more honest to first make sure of these details before taking the money out if they were so concerned about fraud? No they took their money and then told me they were not sending the goods! YES that's right they were suspending the goods until I proved it was not suspicious to their satisfaction. I try their help line.

Yes, you guessed it they were no help at all suggesting that my credit card could not be validated to their international standards when I tell them I have never had any trouble with it before purchasing goods from America with it all goes silent and the lady from the live help line says one moment please and goes away for fifteen minutes and comes back with call back tomorrow I may have more information.

Send at least ten emails no one replies either from the security centre or help centre. Last resort ring my Bank open a dispute will take 90 days to resolve but I will resolve it and I will get my money back as my bank has assured me of this fact and will also help me get in touch with the authorities over there to have them investigated. BIDZ.COM should be flagged so others do not have to go through this and the INTERNET should pull them from their site until such investigations have taken place to everyones satisfaction.

Aphrodite
Melbourne
Australia

This report was posted on Ripoff Report on 11/18/2008 04:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/BIDZCOM/Culver-City-California-90232/BIDZCOM-BidzCom-needs-investigating-by-Attorney-General-IMMEDIATELY-Culver-City-Californ-392277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Mrs. Beardsworth,

We would like to begin by apologizing for any inconvenience this may have caused.

Bidz.com being the world's largest jewelry auctioneer deals with fraud on a daily basis. To prevent as much fraud as possible and to protect our customers we have taken additional measures that will help ensure their security. Mrs. Beardsworth, since you are an international customer you are asked to send in additional information, what we require is that all international customers fax or email us a copy of the credit card used for the payment, along with a copy a current driver's license or other government-issued ID, such as a passport. Moreover, in order to ensure more safety, we ask that you please block all but the last four digits of the credit card number, as we only need this information for identity verification. This is done so because there are privacy laws that do not allows us to contact any international banks as we are in the United States.

Please feel free to contact us with any questions and or concerns, we are more than pleased to assist you.

Thank you,
Bidz.com
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#2 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Mrs. Beardsworth,

We would like to begin by apologizing for any inconvenience this may have caused.

Bidz.com being the world's largest jewelry auctioneer deals with fraud on a daily basis. To prevent as much fraud as possible and to protect our customers we have taken additional measures that will help ensure their security. Mrs. Beardsworth, since you are an international customer you are asked to send in additional information, what we require is that all international customers fax or email us a copy of the credit card used for the payment, along with a copy a current driver's license or other government-issued ID, such as a passport. Moreover, in order to ensure more safety, we ask that you please block all but the last four digits of the credit card number, as we only need this information for identity verification. This is done so because there are privacy laws that do not allows us to contact any international banks as we are in the United States.

Please feel free to contact us with any questions and or concerns, we are more than pleased to assist you.

Thank you,
Bidz.com
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#3 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Mrs. Beardsworth,

We would like to begin by apologizing for any inconvenience this may have caused.

Bidz.com being the world's largest jewelry auctioneer deals with fraud on a daily basis. To prevent as much fraud as possible and to protect our customers we have taken additional measures that will help ensure their security. Mrs. Beardsworth, since you are an international customer you are asked to send in additional information, what we require is that all international customers fax or email us a copy of the credit card used for the payment, along with a copy a current driver's license or other government-issued ID, such as a passport. Moreover, in order to ensure more safety, we ask that you please block all but the last four digits of the credit card number, as we only need this information for identity verification. This is done so because there are privacy laws that do not allows us to contact any international banks as we are in the United States.

Please feel free to contact us with any questions and or concerns, we are more than pleased to assist you.

Thank you,
Bidz.com
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#4 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Mrs. Beardsworth,

We would like to begin by apologizing for any inconvenience this may have caused.

Bidz.com being the world's largest jewelry auctioneer deals with fraud on a daily basis. To prevent as much fraud as possible and to protect our customers we have taken additional measures that will help ensure their security. Mrs. Beardsworth, since you are an international customer you are asked to send in additional information, what we require is that all international customers fax or email us a copy of the credit card used for the payment, along with a copy a current driver's license or other government-issued ID, such as a passport. Moreover, in order to ensure more safety, we ask that you please block all but the last four digits of the credit card number, as we only need this information for identity verification. This is done so because there are privacy laws that do not allows us to contact any international banks as we are in the United States.

Please feel free to contact us with any questions and or concerns, we are more than pleased to assist you.

Thank you,
Bidz.com
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