• Report: #281301

Complaint Review: BIDZ.COM

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  • Submitted: Sat, October 27, 2007
  • Updated: Sat, June 25, 2011

  • Reported By:Not Saying Other
BIDZ.COM
CULVER CITY CA Culver City, California U.S.A.

BIDZ.COM BIDZ.COM I caught them shilling, YES they shill bid their own auctions, & send a link for your CREDIT CARD INFO Culver City California

*Consumer Comment: Liars are always liars: The Employees

*Consumer Comment: The employees are still LIARS

*UPDATE Employee: Bidz.com

*Consumer Comment: The employees are Liars

*Consumer Comment: The employees are Liars

*UPDATE Employee: Bidz.com

*Author of original report: SHILL BIDDING/AUTO BIDDING/BID RIGGING

*UPDATE Employee: Shill Bidding/ Refunds

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After studied this site for some time and patterns led me to believe their was shill bidding going on (a CRIME). I was watching this auction of a bracelet I had saw often this time it caught caught my attention as the inital bid was very high. This bracelet normally sold for around 500.
The starting bid was 500. As it progressed to the last 10 mins a bid of 1005 went on (by a customer) then another for 2050 then another for 4055 there were three names involved. I believe one was the customer the other 2 shillers.
At the last 3mins of the auction the last 2 bids just dissapeared..the bid auto went to 1005... then and the customer won it.
I TOOK A COPY of the history of that auction although I did not catch a copy of the last 2 bids that had been removed. I contacted live suppoirt and asked them what went on and why could they so easily REMOVED the last 2 bids? I know that can only be done by the site and NOT the bidder. A bidder cannot remove his/her bid. I was told they would forward my request the proper department. Then they shut me off. They got caught! I kept the copy of the history of that auction....as no way can the 2 top bids just disapear 3mins before auction end, but they did, and that is obvious manipulation. And a waste of time reporting shillers to the shillers!

Today, I see familiar names I recognize from some items that I bidded on.

After reading the awful things about this company and watching this obvious shill..I then decided to cancel an order I had with them pending and not shipped I went to Live support. Live support had a conversation with me telling me I will be refunded in FULL, it would take 2 weeks. I also have a copy.

Today, I got an email with a different story saying sorry for the confusion but we are keeping the 33.00 fee for an apprasal I ordered on the bracelet I dont want.
I told them there was no confusion as I had a copy of the live chat. I dont need the apprasial without the item. I sent them a copy of their 5 day policy for Credit Card Merchants and the right to cancel up to 5 days. (Statewide) and a copy of the live chat. I have since gotten a different email saying it would be cancelled in 5-7days. no mention of them keeping the 33.00 (or more) yet...but I suspect there will be a large deduction. I informed my credit card company of this cancellation and will do a chargeback, if needed.

Also, another strange thing happened, when I went to live chat to cancel my order and told them my issue the rep Mathew immediately sent me a link to go to and told me he would be waiting. The link took me to a form which had all my info but needed my credit card info to be added?

Normally, when one pays thru BIDZ it is a 3rd party merchant secure server that they pay monthly fees to.. that collects then passes to them..they do not collect directly, so they would not have my CC info.

But bidz wanted me to give them my credit card info direct via this link...so as they would have it? and not the merchant that deals with payments for them.
I asked why do you want my CC info, your merchant has it, I am not here to give out my personal CC info, was it to charge me directly yourselves at another time? I have no idea why the form with red writing accross the top which says: This has been sent from a member of Live Support.. would send to me it had all my info there name/address etc but blank and needing the CC info, when the issue had nothing to do with payment paid, it was a question to cancel the order.

I told him I was not giving it and that I was there to cancel my order not give out my personal info. I have copies of that link and live chat.

There is something seriously wrong here I told them in an email you might get away with this in China but this is America!

ML
Not Saying
U.S.A.

Click here to read other Rip Off Reports on BIDZ.COM

This report was posted on Ripoff Report on 10/27/2007 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/BIDZCOM/Culver-City-California/BIDZCOM-BIDZCOM-I-caught-them-shilling-YES-they-shill-bid-their-own-auctions-send-a-281301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Liars are always liars: The Employees

AUTHOR: This Is The Truth - (USA)

Take your issue up with site jabber not me

You all are still lying liars as always
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#2 Consumer Comment

The employees are still LIARS

AUTHOR: This Is The Truth - (USA)

You need to talk to (((ROR REDACTED))) about that issue not with me because I was not the one who exposed you all on (((ROR REDACTED)))
Someone did-not me

However I am glad that they did expose you all

LIARS always need to be exposed!


 CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 UPDATE Employee

Bidz.com

AUTHOR: Bidz_auction - (United States of America)

Dear Customer,

As reputable business that has been around for over 10 years we do not believe nor practice that type of advertising. We spend millions of dollars on marketing and have no need or will to engage in posting positive comments about ourselves. We appreciate your time and concern regarding this
matter. If you would like to contact us regarding this post or any other concern please do so at improvements@bidz.com and we will be more than happy to assist you.
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#4 Consumer Comment

The employees are Liars

AUTHOR: This Is The Truth - (USA)

It is well known that you all are paying for people on sitejabber to write positive reviews about your company and it was recently exposed as such on the site!
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#5 Consumer Comment

The employees are Liars

AUTHOR: This Is The Truth - (USA)

It is well known that you all are paying for people on Sazze to write positive reviews about your company and it was recently exposed as such on the site!
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#6 UPDATE Employee

Bidz.com

AUTHOR: Bidz_auction - (United States of America)

Dear Customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to keep their accounts active. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
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#7 Author of original report

SHILL BIDDING/AUTO BIDDING/BID RIGGING

AUTHOR: Marie - (U.S.A.)

From what I gather, why would your company charge for an appraisal--if the item being appraised was CANCELLED. You mean to say your company would go ahead and send the appraisal knowing---the item being appraised as well as the whole order--- is cancelled? Or, would you just charge for the appraisal-- but not send it?---which?
Are you aware of your own Credit Card Mechant Statement which by Law says an order can be cancelled with and up to a 5 day period?. This will be very interesting as this situation borders very highly on unfair business practices, getting nothing for nothing, and violating the right to cancel.

As for shill bidding, let me inform you that a BUYER /regular customer visiting your site to buy-- cannot shill bid --lets not get confused with your other categories and other sellers on your site, that is what you mean by not tolerating shill bidding ---you mean--from your other sellers/other auctions that you allow to use your site--lets not get confused.

I refer to your site and you as the SELLERS of your stuff. Do as I say, not as I do?

Shill bidding manual or auto is done/arranged by the SELLER to inflate the price of the item.


California's Business & Professions Code 17200, which prohibits "unfair or fraudulent business act[s] or practice[s] and unfair, deceptive


Shills in auctions
Many online auction sites employ sophisticated (and usually secret) methods to detect collusion, and a number of people have been sent to jail for online auction fraud in the past decade.
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#8 UPDATE Employee

Shill Bidding/ Refunds

AUTHOR: Lynne - (U.S.A.)

Thank your for your comment.
Bidz.com does not tolerate any sort of Shill Bidding. Its is illegal and we automatically deactivate account that try and do this on our website.

Regarding the refund, no matter what the case is, no jewelry appraisal report is refunded. Everything is stated on the website and it should always be looked into before a decision is made. If you have trouble online, you can give us a call and we can further assist you.
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