• Report: #206272

Complaint Review: BIDZ.COM

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  • Submitted: Tue, August 15, 2006
  • Updated: Mon, September 08, 2008

  • Reported By:NEW ALBANY Mississippi
BIDZ.COM
bidz.com Internet U.S.A.

BIDZ.COM ripoff and didn't send merchandise, customer has given a run around Internet

*Consumer Comment: TO the Customer Service Team

*Consumer Comment: TO the Customer Service Team

*Consumer Comment: TO the Customer Service Team

*UPDATE Employee: Bidz.com

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I bought some jewelry off this website several times with no problem. Then this last time i have never received my merchandise. I have contacted their customer service several times, I have contacted their claims dept. and no one will contact me back. No one can give me the answer on where my shipment is, but the final step that has caused me to report them is one of their customer svc. reps. gave me fradulant email address, saying she would personally send my claim to the claims dept. All i want is either the merchandise or my money.

Rebecca
NEW ALBANY, Mississippi
U.S.A.

This report was posted on Ripoff Report on 08/15/2006 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/BIDZCOM/internet/BIDZCOM-ripoff-and-didnt-send-merchandise-customer-has-given-a-run-around-Internet-206272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

TO the Customer Service Team

AUTHOR: Laurie - (U.S.A.)

You have filed several rebuttals about how you care and help your customers.

However just ROR alone has 132 complaints over 1000 on the internet about your auction service. That does not sound like a very supportive customer support.

You have to do something about sellers who are not following through
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#2 Consumer Comment

TO the Customer Service Team

AUTHOR: Laurie - (U.S.A.)

You have filed several rebuttals about how you care and help your customers.

However just ROR alone has 132 complaints over 1000 on the internet about your auction service. That does not sound like a very supportive customer support.

You have to do something about sellers who are not following through
Respond to this report!
What's this?

#3 Consumer Comment

TO the Customer Service Team

AUTHOR: Laurie - (U.S.A.)

You have filed several rebuttals about how you care and help your customers.

However just ROR alone has 132 complaints over 1000 on the internet about your auction service. That does not sound like a very supportive customer support.

You have to do something about sellers who are not following through
Respond to this report!
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#4 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Customer,

We would like to begin by apologizing for any inconveniences this may have caused. We would like you to know that our company now more than ever takes extra measures to prevent things like that from occurring.

If you have any questions and concerns please feel free to contact us.

Thank you,
Bidz.com
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