• Report: #740500

Complaint Review: BIG Entertainment

  • Submitted: Tue, June 14, 2011
  • Updated: Thu, October 04, 2012

  • Reported By: Doris — Boca Raton Florida United States of America
BIG Entertainment
40 Ridge Road West Milford, New Jersey United States of America

BIG Entertainment BIG promised an elegant statue and detailed stone hands. Sent me a guy in baby powder and globs of cement. West Milford, New Jersey

*REBUTTAL Owner of company: Irrational Client

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I hired BIG Entertainment for my daughter's party. The contract was for $1,700 and it included a professional elegant male statue and stone hands-a unique favor with details down to fingerprints. Adam sent me pictures of what to expect. The pictures were of a beautiful statue and smooth detailed hands.

The day of the party, they showed up 15 minutes late. My professional elegant statue was a guy in a white shirt and pants with a little baby powder on his face and hair. The stone hands were so messy and bumpy, that you couldn't even tell what they were. If they would have been there before my guests arrived, I would have told him to leave! 

I believe he did this on purpose because he was upset that we asked for a discounted price. I have tried to reason with him, but he thinks he did a beautiful job. I have pictures of what he promised and what he actually gave me. The difference is ridiculous and embarrasing.

This report was posted on Ripoff Report on 06/14/2011 07:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/BIG-Entertainment/West-Milford-New-Jersey-07480/BIG-Entertainment-BIG-promised-an-elegant-statue-and-detailed-stone-hands-Sent-me-a-guy-740500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Irrational Client

AUTHOR: partyplanner1 - (United States of America)

First of all, I am a nice Jewish Guy from NJ who has been in the busines for 15 years. This is my first complaint of any kind! Mr. and Mrs. Azalos are unreasonable, hard to please and didn't like my performer because of the color of his skin!

I charged the Azalos family inexpensive considering I came all the way from NJ to FL (1700) I even threw in a "free item" (The Name Game) which I normally charge $750 for. I wasn't making any money on the party at all, figured it was a good way to possibly get my name out in FL. I went there with my Stone Hands, the "free Name Game", and 3 Haitian workers (friends of mine and who have worked with me numerous times) . My Human Statue was one of my Haitian workers, who did a fabulous job as he always does, took lots of pictures with guests and people seemed to like him. I gave the client 3 options on the Human Statue 1. Airbrushed Statue $750 2. All white statue $550  3. someone acting like a statue, in a costume (one of my guys) $300. They took the 3rd option. Mrs. Azalos is comparing a $750 Statue to a $300 Statue with her pictures!

Stone Hands is a very neat take home favor when done properly, it is a 4 hr process. I usually mold the hands for an hour. You have to keep your hand still for 2 min during molding, or it won't come out properly. I use the rest of the party to finish the job (3-4 hrs) I then pour the cement  and let them dry.  The picture Doris Azalos is using is her daughters stone hand.  I asked the daughter at the beginning of the party to get her stone hand done as its a process. The daughter came over towards the end of the party when the molding was done, and didn't keep her hand still for 2 min. The end result: a bumpy hand that doesn't look like it should.

At the end of the party, when all the guests are leaving Mr. Azalos comes over to me and starts yelling in my face about the "black statue", and the Stone Hands. His daughter even came over and apologized for her fathers behavior, stating "he always acts like that". He treated me with utter disrespect. In my many years of doing business, I have never had someone treat me like garbage. He said "how dare you bring a s**tza on my party, I embarassed him by bringing "those type of people on his party" (black people). He further stated, it was like bringing "excrement/feces"

 The bottom line is that, if the Azalos didn't like my service, my "black statue", and my stone hands, then why not get rid of me at the beginning, instead of keeping me for 4 hours and "ruining" the party? I didn't get paid my balance at the end as stated in the contract. I am attaching a letter I wrote at the end of their party and had Mr. Azalos sign about my statue and service.  The letter clearly shows he didn't like my "black statue"! He also said, "how dare I call myself a Jew"! as no true Jew would bring a Negro to another Jew's party.
 
YOU the people, be the judge!!! Moshe and Doris aka Ema and Aba are NOT the nicest!
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