- Report: #575691
Complaint Review: BIG LOTS
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| BIG LOTS 135 Van Zile Rd. Brick, NJ 08724
Brick, New Jersey United States of America |
BIG LOTS They sold me bad Polyurethane and refused to give me a refund because the can was opened. Brick, New Jersey
*UPDATE Employee: Did you have the receipt
*Author of original report: Dino-roslyn (USA)
*General Comment: istruuct
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I bought a can of polyurethane in Big Lots that was bad. After three days, I walked on it and it was smudging. It ended up taking four days or more to dry, when it should have been 8-12 hours dry time.
I took it back to the Brick, NJ store. The manager told me that they could not give me a refund because the can was opened.
The "Limited Warranty" on the can said to take back the unused portion to the dealer for a full refund or replacement. Big Lots did not honor this warranty.
I e-mailed Big Lots headquarters twice addressing this problem with no response from them.
This report was posted on Ripoff Report on 02/28/2010 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/BIG-LOTS/Brick-New-Jersey-08724/BIG-LOTS-They-sold-me-bad-Polyurethane-and-refused-to-give-me-a-refund-because-the-can-wa-575691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Did you have the receipt
AUTHOR: Kristy - (United States of America)
SUBMITTED: Saturday, July 14, 2012
#2 Author of original report
Dino-roslyn (USA)
AUTHOR: Bob in Brick NJ - (USA)
SUBMITTED: Monday, March 01, 2010
I did everything correct, according to the manufacturer label on the can.
I contacted the manufacturer and I gave them the code on top of the can
and I got this response " I had a meeting with the Vice-President of Architectural
Sales this afternoon, the production batch that you received was possibly on the
shelf to long at Big Lot's."
Thanks,
Bob
hi, you either did not mix well
apply too thick a coat
did not pay attention to drying conditions, i.e. is cold and humid in new jersey this last week, or a combanation of all the above
recemend after stir well , apply a light coat to the smudges only, allow to dry completly....you be ok
