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  • Report: #280343

Complaint Review: BLOCKBUSTER ON-LINE SERVICE

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  • Submitted: Tue, October 23, 2007
  • Updated: Thu, November 29, 2007

  • Reported By:PENSACOLA Florida
BLOCKBUSTER ON-LINE SERVICE
blockbuster@custhelp.com Nationwide U.S.A.

BLOCKBUSTER ON-LINE SERVICE RIPOFF SERVICE. They get you hooked, reel in the crowd increase the price and decrease the value. Internet FLORIDA

*UPDATE Employee: Online Service

*UPDATE Employee: Online Service

*UPDATE Employee: Online Service

*UPDATE Employee: Online Service

*Consumer Comment: A Different Experience

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Blockbuster really had me believing I was getting a great deal! In the store the employees were told to really push the on-line service mail/ins. I belonged several months, then boom the price went from 16.99 to $24.99 to keep the same service I had. This includes free unlimited movies up to three at a time, you can return at store to get free movies while waitng on the mailers, plus one free coupon for a free movie per month in-store.

Sounds good right? wrong! The unlimited is false advertisement. after you recieved 11-13 per month via mail you are done they wait until the next month to send out more. they sent me an email stating the increase and I needed to choose. I went into store and got on computer, pulled up my account, agreed to the increase and printed off my movie coupon. then 1-2 months later unbeknownst to me they cancel my membership stating I haven't chose a [plan. Not only did they cancel it they canceled it mid month and I recieved no more movies. They debited my account on 8/22/07 and 9/10/07 my membership was canceled no more movies.

What about the remaining days? Then the whole tme I've had it I have never messed-up mailing movies back. My roomate put the wrong movie in the sleeve National Lampoon's Summer Vacation insread of Fire an older movie and returned it. I immediately notified them via email and they said we will try and locate it but we are not responsible for it and oh by the way your membership is canceled. I sent them several emails regarding this and requesting a return mailer and a credit for the days my membership was canceled.

You wouldn't believe they crazy responses I got. I recieved the return mailer sleeve finally around 10/7/07. My movie long gone and no refund. Then finally tonight I recieve by the way we charged your account 21.89 for the movie fire which you can buy for 8.99 new and this one was used. I returned their movie already. Now for 29.99 I can go to Hollywood Video and rent three movies every night of the week, no late fees and games included. Plus I don't have to wait for the dumb mail. I highly suggest everybody switching to Hollywood video much easier and they correct any/and all mistakes if ever made.

Blockbuster is a big fat lier. You don't recieve unlimited movies. check your past viewing history. They said they would compunsate me in to emails. Not!
STAY AWAY FROM BLOCKBUSTER ONLINE SERVICES!

Bizzydolphins/ tINA
PENSACOLA, Florida
U.S.A.

This report was posted on Ripoff Report on 10/23/2007 04:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/BLOCKBUSTER-ON-LINE-SERVICE/nationwide/BLOCKBUSTER-ON-LINE-SERVICE-RIPOFF-SERVICE-They-get-you-hooked-reel-in-the-crowd-increas-280343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Online Service

AUTHOR: Divo366 - (U.S.A.)

ALL online members were sent an e-mail months in advance of the plan changes. In the e-mail it specifically states that you MUST change your plan, or your membership will be cancelled. The plan you had was being discontinued. I had many customers get angry and flat out say 'I didn't read the e-mail. I didn't think it was important.' Well, there's your answer, and yet you still feel it is Blockbusters' fault. Also, there is no limit to the 'Unlimited' mailings. The only thing that can be limited is the in store exchanges, if that is your plan type. They don't stop sending them after 11-13 movies. Blockbuster cannot be help responsible when they give you all of the information and you choose to ignore it.
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#2 UPDATE Employee

Online Service

AUTHOR: Divo366 - (U.S.A.)

ALL online members were sent an e-mail months in advance of the plan changes. In the e-mail it specifically states that you MUST change your plan, or your membership will be cancelled. The plan you had was being discontinued. I had many customers get angry and flat out say 'I didn't read the e-mail. I didn't think it was important.' Well, there's your answer, and yet you still feel it is Blockbusters' fault. Also, there is no limit to the 'Unlimited' mailings. The only thing that can be limited is the in store exchanges, if that is your plan type. They don't stop sending them after 11-13 movies. Blockbuster cannot be help responsible when they give you all of the information and you choose to ignore it.
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#3 UPDATE Employee

Online Service

AUTHOR: Divo366 - (U.S.A.)

ALL online members were sent an e-mail months in advance of the plan changes. In the e-mail it specifically states that you MUST change your plan, or your membership will be cancelled. The plan you had was being discontinued. I had many customers get angry and flat out say 'I didn't read the e-mail. I didn't think it was important.' Well, there's your answer, and yet you still feel it is Blockbusters' fault. Also, there is no limit to the 'Unlimited' mailings. The only thing that can be limited is the in store exchanges, if that is your plan type. They don't stop sending them after 11-13 movies. Blockbuster cannot be help responsible when they give you all of the information and you choose to ignore it.
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#4 UPDATE Employee

Online Service

AUTHOR: Divo366 - (U.S.A.)

ALL online members were sent an e-mail months in advance of the plan changes. In the e-mail it specifically states that you MUST change your plan, or your membership will be cancelled. The plan you had was being discontinued. I had many customers get angry and flat out say 'I didn't read the e-mail. I didn't think it was important.' Well, there's your answer, and yet you still feel it is Blockbusters' fault. Also, there is no limit to the 'Unlimited' mailings. The only thing that can be limited is the in store exchanges, if that is your plan type. They don't stop sending them after 11-13 movies. Blockbuster cannot be help responsible when they give you all of the information and you choose to ignore it.
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#5 Consumer Comment

A Different Experience

AUTHOR: Mike - (U.S.A.)

I've had the Blockbuster online for a little more than a year now. The very first movie that I got from the company was a movie that was not in my que. I wrote the company to complain about it and they immediatly (later the same day) sent me the correct movie even though I still had the wrong movie and this put me with two movies out at one time (It also meant that I got two free rentals when I turned in movies in-store). One other time I had a problem in that the movie they indicated had been shipped was not received on the day it was due or the day afterward. Again I e-mailed the company using the problem reporting system and had the movie reshipped the same day.

I would have to say that I've had more problems with the clerks in the stores being rude and non-responsive (20 people in line and only one person working a register while the other three employees carried on a conversation for about 30 minutes) and even with the store being closed for no apparent reason during normal business hours than I have had with the on-line program.

I will admit that I also got very spoiled with the free in-store rentals for every returned movie but I also expected that such a deal could not last so I was a little disappointed but not surprised when that only lasted for the first year. The current programs are fully competitive with what appears to be available from other on-line services and the added coupons and free in-store rentals tend to give an added value to the service that is not available from a service without a bricks and morter component.

I strongly suggest that you use the on-line trouble reporting program as soon as you realize there is a problem. Don't wait for a few days and also keep in mind that if someone has a history of report problems (such a reporting EVERY movie as never having arrived) then the company may decide that a continued business relationship is not in their best interest. They do have the right NOT to do business with you just as you have the right not to do business with them (obviously this falls within the standard discrimination prohibitions).
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