Blockbuster really had me believing I was getting a great deal! In the store the employees were told to really push the on-line service mail/ins. I belonged several months, then boom the price went from 16.99 to $24.99 to keep the same service I had. This includes free unlimited movies up to three at a time, you can return at store to get free movies while waitng on the mailers, plus one free coupon for a free movie per month in-store.
Sounds good right? wrong! The unlimited is false advertisement. after you recieved 11-13 per month via mail you are done they wait until the next month to send out more. they sent me an email stating the increase and I needed to choose. I went into store and got on computer, pulled up my account, agreed to the increase and printed off my movie coupon. then 1-2 months later unbeknownst to me they cancel my membership stating I haven't chose a [plan. Not only did they cancel it they canceled it mid month and I recieved no more movies. They debited my account on 8/22/07 and 9/10/07 my membership was canceled no more movies.
What about the remaining days? Then the whole tme I've had it I have never messed-up mailing movies back. My roomate put the wrong movie in the sleeve National Lampoon's Summer Vacation insread of Fire an older movie and returned it. I immediately notified them via email and they said we will try and locate it but we are not responsible for it and oh by the way your membership is canceled. I sent them several emails regarding this and requesting a return mailer and a credit for the days my membership was canceled.
You wouldn't believe they crazy responses I got. I recieved the return mailer sleeve finally around 10/7/07. My movie long gone and no refund. Then finally tonight I recieve by the way we charged your account 21.89 for the movie fire which you can buy for 8.99 new and this one was used. I returned their movie already. Now for 29.99 I can go to Hollywood Video and rent three movies every night of the week, no late fees and games included. Plus I don't have to wait for the dumb mail. I highly suggest everybody switching to Hollywood video much easier and they correct any/and all mistakes if ever made.
Blockbuster is a big fat lier. You don't recieve unlimited movies. check your past viewing history. They said they would compunsate me in to emails. Not!
STAY AWAY FROM BLOCKBUSTER ONLINE SERVICES!