Just adding to the large amount of consumer complaints about this company. In regards to a few employee rebuttals to their company, basically would just say they are brainwashed. They certainly are NOT paying customers like the rest of us. The complaints:
- unnotified change of subscription plan. Thats right, I for one DID NOT receive email about the change several months ago regarding the change in amount of online dvd's that could be returned to a local BB store, OR the removal of the free coupon feature. Nope, I got to get embarrased when tried to return my 6th dvd to local store. They were not gracious about it.
- dvd's mysteriously are removed from my queue time to time.
- very poor delivery of selected dvd's for queue. Often do not get ANY of the dvd's in the queue, even new releases put in weeks before release. The standard response is PUT 30 or MORE movies in your queue. WHY, if you can't even send ANY of the 10 or so that are in there currently. I mean really, that is BB's standard response for anything.
- emails from customer support with content responses that have NOTHING to do with the original complaint I submitted.(automated I am sure for most part)
Bottom line with all the complaints I have seen on this site and many other like consumer sites, this company will be the subject of a class action lawsuit in near future. Just like Netflix went through awhile back. Maybe BB will learn (if they can avoid bankruptcy) as Netflix did. In meantime, will hopefully get 2 or 3 movies this month (for my 3 at a time unlimited!), and then cancel next month.
Really did think they were awesome for awhile (and for me quite awhile as an early member). But now, forget it, they are atrocious. Probably financial decsion (rumours of BB solvency have abounded for months), but shabby way to treat customers nonetheless.
providence, Rhode Island