I gave the 4 reasons for rentals coming up missing.Customer pisses off employee.then he/she decides to keep your movie.or they will hid it in store somewhere.come inventory time,or shortly before movie shows up.well it's been @ least 40 days. we can't take it back into the system.so the customer is still out $23.00..no attempt to at least put a credit on their acct.no way to track the person down,because it's out of our system.unless store manager kept an active sheet,with customer name and movie bar code number on it.he doesn't care enough to do that.I gave him this idea.his response was "they should call sooner if they want their money."the best place to find rentals that employees hid are in the bottom of stacks of movies for sale.even then they will rip off the bar codes,total lost cause then. But well assign it a number and put it out for a rental,the next day.I really tried to fix this problem,by exposing some of the other theft this employee was doing.I was looked upon as a trouble maker.district manager got involed.employee was fired for theft.I had to leave for awhile due to a serious medical condition.5 months later I finally returned to work for one and half hours to be put on suspenion(fired) for unrelated work issues.yes the THIEVING employee made B.S. CLAIMS.powers to be ran with it.Days after the thieving employee was fired.store manager said i was next to go to two other employees.Can you believe the district manager thanked me for cracking the system this guy was using.I don't think corperate knows about it.after 5 months I had to look at my notes to remember.If "DL" does know the system as he claims.why does the store manager still have his job? after all I still have info for the company to protect their customers.But store managers grudge is more important? I could use a good attorney.what Ive told is the tip of the ice berg.don't give your credit card for securing a account,demand it to be removed.