• Report: #761758

Complaint Review: BLOCKBUSTEREXPRESS

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  • Submitted: Sat, August 06, 2011
  • Updated: Sun, August 07, 2011

  • Reported By: Glenda — Fontana California United States of America
BLOCKBUSTEREXPRESS
Randle Ave & Sierra Ave Fontana, California United States of America

BLOCKBUSTEREXPRESS Kiosk 14057 They charged me twice for 2 videos that were scratched. I accidently swiped card twice. they said I charged one time on the internet but I was at the 99 cents store the whole time. I was standing at t Fontana, California

*Consumer Comment: Swiped card twice

*Consumer Comment: Talk to

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0Author 2Consumer 0Employee/Owner

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I went to the Blockbuster Express Kiosk 14057 in Fontana, Ca 99 cents store.
I rented two videos there. I used a mastercard and I had trouble renting the
scratched videos. so I swiped my card twice. I was charged $4.30 on 8/4/2011. I
checked online my credit card and on 8/5/11 the charge for $4.30 was posted.
I checked again and there was another charge of $4.30 for same two videos.I
would never checkout same videos that are scratched. I was not online when
I made purchase I was standing in the store. I want credit of $4.30 send back
to orchard bank crdit card and I will forget the whole matter. thank you

This report was posted on Ripoff Report on 08/06/2011 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/BLOCKBUSTEREXPRESS/Fontana-California-92335/BLOCKBUSTEREXPRESS-Kiosk-14057-They-charged-me-twice-for-2-videos-that-were-scratched-I-a-761758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Swiped card twice

AUTHOR: Dave - (USA)

Blockbuster did not charge you twice for no reason.  You were charged twice because you swiped your card twice creating two separate transactions.

I checked the blockbuster web site and there is a 800 customer service number 877-300-2128. I would give them a call.

I would think they would be able to access records that show you only rented 2 DVDs not 4.


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#2 Consumer Comment

Talk to

AUTHOR: mr rik - (USA)

your credit card.
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