CAN SOMEONE PLEASE HELP ME , I PAID FOR A TIMESHARE 3 YEARS AGO AND NOW IN FINANCIAL HARDSHIP, (MOTHER TERMINALLY ILL, NO INSURANCE) WE HAVE NEVER MISSED A MORTGAGE PAYMENT! I AM A ACTIVE MILITARY MEMBER - 3 TOURS IN 3 YEARS AND BLUEGREEN NEVER WAIVED MAINTENANCE FEES ONCE, EVERY TIME I RETURNED FROM IRAQ AND WE WANTED A VACATION THEY WERE ALWAYS BOOKED NO MATTER WHAT TIME OF YEAR AND DUE TO MY SCHEDULE WE COULD ONLY AFFORD A FEW DAYS OFF BUT WITH BLUEGREEN THEY WANT YOU TO USE A WEEKS WORTH OF POINTS!!!!!!!!!!!!!!!!! 2 YEARS AGO WHEN MY MOTHER FIRST BECAME ILL WE WANTED TO TAKE HER UP NORTH - NO WHERE IN THE NORTH DID BLUEGREEN HAVE ANYTHING AVAILABLE, THIS IS NOT THE FIRST TIME WE HAVE TRIED TO BOOK A QUICK TRIP 4-7 DAYS AT THE LEAST.....WE ARE NEVER ABLE TO GET A BOOKING.
I HAVE WRITTEN MANY TIMES BUT GET NO REPLY AND NOW I DONT KNOW WHAT TO DO WE OWE $15,000 ON A TIMESHARE AND $3000 MAINTENANCE FEES ON SOMETHING WE HAVE NEVER USED.....I DONT THINK THIS IS FARE?????? WHAT SHOULD WE DO????
THIS IS THE ON GOING LETTER I MAIL BLUEGREEN AND WILL KEEP DOING SO UNTIL I GET A RESPONSE :
I have on many occasions now since purchasing this fraudulent holiday scheme, HAVE NEVER ONCE BEEN ABLE TO BOOK NOT EVEN ONE PLACE..... Not only that I am a current active military member and we were told on those two occasions the maintenance fees would be waved, to our surprise we have noticed thru the net there are many many class action law suits against your company for the same reasons we are in the position we are in. We have written and telephoned your company over the past three years to advise you we are in EXTREME financial hardship. I unfortunately do not make enough money to cover the situations we are going through at this time!
I have mentioned to you we are caring for my mother who is a non resident and has become worse with cancer since arriving last year, she is unable to travel and we are only on a small health insurance plane for ourselves not for my mother. In saying this we have no insurance for my mother and we have to provide her with all her medications and hospice care aswell as any other medical costs that occur, we are nearly on the verge of bankruptcy but as last time i spoke to you on the phone you did not seem to care about the situation we were in you only cared about paying the maintenance fees. If we can not book a place to vacate at every time we call WHY ON EARTH SHOULD WE PAY MAINTENANCE FEES for something we have NEVER USED........I suggest you get your damage control people to contact us immediately or we too will have no option to join the new class action suit that about to take place.
Even though we have NEVER MISSED A PAYMENT FOR THE SO CALLED "Mortgage" on the deed at Myrtle Beach SC....we can not afford the maintenance fees and really why should we pay them when WE CAN NEVER get to book anywhere. Every time i have come back from a tour to Iraq and we want to "get away" you are ALWAYS Booked or we have to use MORE of our points than necessary. I and many many others believe this to be Scam and not only are we talking to the new Class Action suit again Bluegreen but I am so appalled I want to go to every media coverage there is about this. I have many resources since I am in the military and I can not believe you fraudulently advertise and suck people in!!!!!!!!!!!!!!!
I must add i am APPALLED AT THE WAY YOU HAVE HANDLED THIS SITUATION, NO HEART NO COMPASSION AND CERTAINLY NOT CARE FOR CLIENT...
WELL IF YOU THINK I WILL ENCOURAGE OTHERS TO SIGN UP FOR BLUEGREEN OR HAVE DEALINGS WITH YOUR COMPANY, SURE OF COURSE IF WE PAY YOUR BILL YOU LOVE IT BUT ONCE SOME ONE COMES IN HARDSHIP YOU DONT CARE.....I WISH I COULD WRITE TO CONGRESS ABOUT YOUR LACK OF COMPASSION BUT I KNOW IT WOULD NOT DO ANY GOOD
TO think I served 4 terms in IRAQ TO SAVE YOU...WELL IT SHOWS REALLY HOW MUCH THE AMERICAN REALLY CARES ABOUT THEIR OWN!!
Sgt T Thull
PLEASE SUBMIT THIS TO
Phone: (561) 912-7928
Bluegreen Customer Service