- Report: #818276
Report - Rebuttal - Arbitrate
Complaint Review: BMO Harris Bank N.A.
BMO Harris Bank N.A.111 West Monroe, 21 W, Chicago, IL 60603 Internet United States of America
BMO Harris Bank N.A. Diners Club US Club Rewards and Diners Club Negligent - Won't let customer redeem rewards (Club Rewards Ripoff) Internet
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When a consumer logs onto their Club Rewards website, they get an apology that the website is under revision and please come back in Nov, 2011. It's now January, 2012 and it's still down. They leave a customer service number.
I called the customer service number in November. They couldn't locate my 20,000 points and offerred to call me back. They never did.
I called again in December and again got the runaround, saying that I should hear something back in a day or two.
I called a week later and asked for a supervisor and she said that it would probably be another billing cycle before things were straightened out.
To date, they still aren't replying to customer service email requests for explanation.
Essentially, they are charging $75 per year for a premium benefit for which they can't/won't deliver. It's a ripoff, plain and simple.
This report was posted on Ripoff Report on 01/05/2012 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/BMO-Harris-Bank-NA/internet/BMO-Harris-Bank-NA-Diners-Club-US-Club-Rewards-and-Diners-Club-Negligent-Wont-let-cus-818276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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