- Report: #1140847
Report - Rebuttal - Arbitrate
Complaint Review: BMW USA
BMW USA300 Chestnut Ridge Road Woodcliff Lakes, New Jersey USA
BMW USA, BMW North America LLC BMW Does Not Stand Behind their Product, forces loyal customers of 7 years to file suit Woodcliff Lakes New Jersey
*Author of original report: Follow Up
*Consumer Comment: So what was the problem..
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BMW USA, North America LLC corporate does not stand behind there product. When a situation arises, they trun the other cheek, have no respect for compliance of the state statues of law to our belief, and continue to defiant and non compliant when a brand new car purchsed from one of there own franchises has issues they can't fix. After being a loyal customer to the brand since 2006 and still own 3 BMW's at this time, BMW USA North America does not stand behind their product or brand from our experience and forces a loyal customer of their own brand for seven years to file suit againist them. To be clear our family enjoys and likes their product yet this brand new 2013 X5 SAV we purchsed has had numberous issues since the first few months of owning the car .BMW corporates take here to our belief, when trying to find an amicable resolution to this situation was an offer $1500 as a good well jesture for a full general release, when our family is suck with a lemon of a car or take us to court. So we filed suit and then BMW can't get there own act together to our belief as they only offered $500 to reslove this matter on a $53,000 car. Real nice being a loyal customer for seven years and numbers of cars later as they just continue to turn a blind eye to this siutation. We will await our court date shortly and let a jury or judge decide. This is truly unacceptable from a brand that suposedly prides themselves as being brand loyal. This is certianly not the case and our family will never purchse another BMW or product from them again for sure. Everyone should know how BMW USA North America LLC treats some of their loyal customers.
This report was posted on Ripoff Report on 04/22/2014 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/BMW-USA/Woodcliff-Lakes-New-Jersey-07677/BMW-USA-BMW-North-America-LLC-BMW-Does-Not-Stand-Behind-their-Product-forces-loyal-cust-1140847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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