- Report: #906804
Report - Rebuttal - Arbitrate
Complaint Review: BMW
BMW300 Chestnut Ridge Road Woodcliff Lake, New Jersey United States of America
BMW made we wait until midnight Woodcliff Lake, New Jersey
*Consumer Comment: It was late on July 3rd
*Consumer Comment: Know how you feel
*General Comment: I understand
The man on the phone said he had contacted the towing company and offered a time at which the tow company would arrive, and I trust him; but at around 8:30, the promised time, we called in again and they said the towing company would be there in around 10 minutes. But at 9, the driver still had not arrived.
I called again in, and then the roadside assistance said the driver was no longer picking up, and then they contacted another towing company, which also neglected to show up for another 2 and a half hours.
Finally, at around 11:30 I received a call from that 2nd towing company saying that they were on the way. When they arrived, they used their special machine to jump-start, and it had to be tried repeatedly before it worked. Finally around midnight, after all the papers had been signed and all the business was taken care of, I finally got to return home
I'd assume that BMW should have much better service than this, even if they are using third-party companies. I hope this will not happen again.
This report was posted on Ripoff Report on 07/04/2012 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/BMW/Woodcliff-Lake-New-Jersey-07677/BMW-made-we-wait-until-midnight-Woodcliff-Lake-New-Jersey-906804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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