I was on vacation flying from ATL (Atlanta) to CDG (France).
Since I was going to arrive to France late, I needed to contact my hotel and the car rental agency to let them know that I would arrive late. Unfortunately I had no way to call, my only option was through the Internet. When I fireD up my browser, one of the option was Boingo. I needed to use the service only once, but I figured why not sign up for a month since I was traveling.
I thought I sign up for just a month a month later I was charged for another month. When I called to cancel the service, I was on hold for almost half hour. When I finally reached someone from customer service, she was very rude because I was canceling the service. The last monthly charge was on 6/15/09. I had sent an email to them instructing them to cancel the account and refund the $9.95. I got an email back saying please call customer service to cancel.
Excuse me, if i can sign up online - why can't I cancel online. They make it easier for you to get the service and a pain in the rear to cancel or to even get them to correct their own mistake and refund the money. To make a long story short customer service failed to refund me the $9.95 even though I have only used their service once. Boingo just made the biggest mistake because I will let the world know how sucks their service is. It is such a scam, they charge and continue to charge even when you use Free wireless hot-spots.
I predict that Boingo will go out of business pretty soon and sink just like Blockbuster if they continue on this path. The service itself is a mith, they are doing the same greedy things that several companies have tried and continue to do until someone like me and others say enough is enough. It's good that they monitor blogs, but I don't think they'll be able to keep up soon the internet will be flooded with hating Boingo Wireless website and I'll be the first one to put one up and report them. Bogus Boingo, you are in for a fight see you on ihateboingo.com and how about Bogusboingo.com GREED MY FRIEND, IT WILL TAKE YOU NOWHERE!
I hate boingo