- Report: #507711
Report - Rebuttal - Arbitrate
Complaint Review: BOINGO WIRELESS
BOINGO WIRELESSboingo.com Internet United States of America
BOINGO WIRELESS Cheating customers with incorrect charges to credit card, Internet
*UPDATE Employee: Response: Boingo Account Concerns - Premium Charges
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Recently, I was in Paris and Brussels ...and, as it always does where there is a hot spot, a pop-up window told me that this was a Boingo hot spot and I looged on.
Now they claim, that that was a PREMIUM SPOT and the charges there are some 12 cents/minute. They claim that this was in the fine print when you agreed to the terms. NO WHERE DOES IT WARN YOU THAT THE CHARGES WILL BE HIGHER AT THIS LOCATION.
This is simply CHEATING THE CUSTOMER. There is no polite way to put this. I cancelled my account with them.
This shows the dangers to giving a credit card to an on-line provider - no matter how big the company. Most companies do business with an honest display of their services/products. Unfortunately, Boingo is not one of them.
I would caution anyone about signing up with them.
This report was posted on Ripoff Report on 10/11/2009 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/BOINGO-WIRELESS/internet/BOINGO-WIRELESS-Cheating-customers-with-incorrect-charges-to-credit-card-Internet-507711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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