- Report: #1016563
Report - Rebuttal - Arbitrate
Complaint Review: BONGO INTERNATIONAL
BONGO INTERNATIONAL315 Seaview Ave Bridgeport, Connecticut United States of America
BONGO INTERNATIONAL BONGOUS Bongo International do not want to pay back the broken 3D TV he has shipped to me Bridgeport, Connecticut
They told me that I should complain in a period of 30 days of reciept. See the message from Bongo (see picture):
RE: Submit Charge Amount
Support Agent(Sade S.) 02/18/13 18:06 pm
Hello Piero, unfortunately you cannot file a claim for your broken TV. We need a claim to be filed within 30 days of receipt of your item. Please note, I have contacted our operations department to locate your missing item "Arnie Pumpkin Striped Shirt. " We will contact you once we have an update. This should be by the end of the next business day. Let us know if you have any other questions. Regards!
And this is other email from Bongo:
Place your header here
Thank you for providing the necessary information to process this claim.
However, our policy is that all claims must be submitted within 30 days of receiving the shipment.
Our records show that your items were shipped on 1/11, we did not receive your claim until 2/18.
For more information on our claim policy please log into your bongo account, click HELP, then click on FAQ.
If you have any questions please feel free to contact us through your Bongo Account Support Log.
Bongo Claims Department
On the invoice they have put a tracking number of DHL delivered to Puerto Rico (see picture)...Totaly wrong.
This doent make any sense from Bongo because I only receive the item on 15 Feb. 2013. (see picture)
Bongo will not get out from this until they pay me back my TV.
This report was posted on Ripoff Report on 02/19/2013 05:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/BONGO-INTERNATIONAL/Bridgeport-Connecticut-06607-2433/BONGO-INTERNATIONAL-BONGOUS-Bongo-International-do-not-want-to-pay-back-the-broken-3D-TV-h-1016563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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