- Report: #1084828
Report - Rebuttal - Arbitrate
Complaint Review: BOOST MOBILE DBA SPRINT
BOOST MOBILE DBA SPRINT9060 Irvine Center Drive Irvine, CA 92618 United IRVINE , California USA
BOOST MOBILE DBA SPRINT 9060 Irvine Center Drive Irvine, CA 92618 United States Phone: 949-748-3200 HIRING 3RD PARTY CALL CENTER MISLEADING CUSTOMERS AND BAD CUSTOMER SERVICE IRVINE California
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Boost Mobile Has mislead customers in many cases, agents failing to take proper notations and submit customer service request properly. They had stated on a call I placed on 9/8/2-13 that I was to recieve credit for downtime and loss of service. This was stated to be addressed prior to my next billing cycle. After a 2nd and 3rd call to boost they are not issuing proper credit to resolve this matter properly for 5.5 weeks of loss of service. The 3rd party call center agents are uneducated and have a vast lack of experience in our language as well as follow through. I am sure I am not the only one that has had an issue like this.
I believe we need to take a proactive approach against companies that utilize these third party call centers to cut labor cost and provide really bad customer service. As citizens of the united states we should be provided with a high level of customer satisfaction and service.
This report was posted on Ripoff Report on 09/16/2013 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/BOOST-MOBILE-DBA-SPRINT-/IRVINE-California-92618/BOOST-MOBILE-DBA-SPRINT-9060-Irvine-Center-Drive-Irvine-CA-92618-United-States-Phone-1084828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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