• Report: #528539

Complaint Review: BOTTOM LINE BOOKS

  • Submitted: Wed, November 25, 2009
  • Updated: Wed, November 25, 2009

  • Reported By: Ripped off in Olympia — Lacey Washington United States of America
281 Tresser Boulevard, 8th Floor Stamford, Connecticut United States of America

BOTTOM LINE BOOKS delivered and billed me $37 for a book I didn't want!! Stamford, Connecticut

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Bottom Line Books, is truly a ripoff.  I regret ever purchasing a book from them years ago.  Now I can't get rid of these Big Black Books annually that is full of useless information most folks can find on the internet for free.  They continue to deliver them when I don't want them and never ordered them!  They are expensive at about $36.95 each time.  Getting a bill for something you do not want just makes your blood boil. Do they make it easier to stop? No. Absolutely not.  None of the bills show a customer service number.  Going online, I called Bottom Line Books customer service number.  When the Cust Service rep found out I wasn't buying but came there to complain - she immediately used her training for callers like me and went into defense mode.  I asked her for a postage paid label (one should have been on their website already or sent with the book like good repitable businesses do) and she said one would be sent in 7-10 days.  I'm not keeping my hopes up.  Based on other Ripoff responders, they coincidentally don't make a habit of dropping you off their mailing lists.  Their marketing budget is huge to send out flyers that normally end up in recycling every time I see them.

This report was posted on Ripoff Report on 11/25/2009 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/BOTTOM-LINE-BOOKS/Stamford-Connecticut-06901-3246/BOTTOM-LINE-BOOKS-delivered-and-billed-me-37-for-a-book-I-didnt-want-Stamford-Connect-528539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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