Subject: NETWORK SOLUTIONS IGNORES COMPLAINTS
From: April Barhorst firstname.lastname@example.org
Sent To: email@example.com
7/19/2001 8:14:00 PM
Dear Business: a consumer posted the following e-message
Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above).
You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site
SINCE NETWORK SOLUTIONS IGNORES THEIR COMPLAINTS, MAYBE THEY NEED A FEW MORE SITES POSTED! I WILL HAVE TO MAKE THIS PROJECT EXTEND OVER TO THE FOLLOWING OTHER JUSTICE SITES
READ UP, NETWORK SOLUTIONS GIANT - I HAVE INCLUDED A NEW SNAIL MAIL ADDRESS WHERE YOU CAN SEND MY REFUND - BECAUSE THE DUMMY COMPANIES YOU ARE FRONTING HAVE NO HUMANS TO ANSWER COMPLAINTS - NO WORKING PHONES AND NO WORKING EMAIL! F R A U D
PAY ME WHAT YOU OWE ME: SEND A CHECK FOR $300 US DOLLARS TO:
PMB#113<2480 Middlefield Road
Redwood City, CA 94063
Or, at least be BIG enough to call me and talk about it! 415-201-2670
I hate to do this, but people should know so they will not get screwed, too. I have taken every possible kind measure, and I get no respect. So, IN YOUR FACE, NETWORK SOLUTIONS, AKA CYCLE CORP, AKA BRAINFOX.COM, AKA BRAINFOX MEDIA SERVICES.
In mid March, 2001, in good faith, I purchased $50.00 worth of (NON-SERVICES!) from Brainfox.com. The deal was supposed to be that you buy a key word bidding account from them and their super-fantastic search engine hook-ups, and they not only give you your $50 worth, but give you a 500% sign up bonus for first time users. (Right - because after the first time, you'll never fall for this again!)
OK, I have several keyword bidding accounts with very good service from other LEGITIMATE companies. I know how to use this type of service. No problems with anyone else. I go to the Brainfox site to use my service. I select my keywords to promote my sites. But Brainfox doesn't allow me to see what other people are bidding on the same words so I can adjust my bids accordingly - like all the other services do standard procedure. So, I give Brainfox the benefit of the doubt for a while, and figure I must be missing something. (Yeah, like $50 plus the 500% sign-up bonus =$300 in services.)
After messing with this frustrating little system, and in trying to adjust my bids (after which your keywords disappear and you have to start over, and over, and over. . . never getting anything done), I decide it's time to ask for tech help. So, I email brainfox, and my email bounces back undeliverable real fast.
OK, I go to the autoresponder junk Brainfox sends out and do a reply message to get to them. Big news, it's also undeliverable. So, it's not like I am typing their address wrong. So, I continue to be a patsy and investigate them further, and come up with their address on Saraha in Las Vegas, an area I am all too familiar with. All of Brainfox's phone numbers they have listed are, you guessed it, DISCONNECTED. I am not wasting stamps just to have that mail come back undeliverable also, right?
I made this purchase on my American Express card, and for God sakes, I had the sense to use a stored value card. For those of you who don't know, these cards have limited liability, just like cash. I don't want to add any more money to this particular AMEX card, as I have concerns that Brainfox might just suck off some more, given the chance. I'm going to destroy that particular AMEX stored value card AS SOON AS I GET MY @^#(!@** REFUND. (It takes a lot to make me this angry. I have better things to do.)
So I reported this to American Express over 5 weeks ago, and I'm still screwed. But AMEX did give me this: Brainfox wasn't listed as the party that took the $50. Brainfox is owned, apparently, by Cycle Corp. AMEX gave me Cycle Corp's phone number.
Guess what? Cycle Corp's phone is also DISCONNECTED! You would think with my $50 they could pay their (*#$*( phone bill, huh?
What's a consumer to do? I pulled up Internic records to see just who is behind Cycle Corp and Brainfox. Internic records indicate Cycle Corp is owned by NETWORK SOLUTIONS. I dug up about 12+ phone numbers for Network Solutions. After calling half of them, and no one wanted to discuss it, and had a voice like "What, again???", I called Network Solutions office (in Canada?!)
There, I filed an official report. It is listed as Service Request BEI4N, although I am relying on a phone interview with someone with a very heavy (not Canadian) accent to file it properly.
After many autoresponders (they can shove that system right now), I finally get the kiss off listed as "RE: NIC 010322.6009", which was coupled with RE NIC 010315.6c53, from the kind Network Solutions "registrars" Kari P, Tanyika S, and Dimitrios M. (What is this, Alcoholics Anonymous, or a legit business?)
Network Solutions brushes me off as they weren't the ones who took the $50 directly, so d**k me, to be blunt. Well, d**k NETWORK SOLUTIONS.
NETWORK SOLUTIONS IS SHOWN AS OWNING CYCLE CORP, WHICH INTERNIC AND AMERICAN EXPRESS SHOW AS OWNING BRAINFOX. BRAINFOX TOOK MY $50, LURING ME WITH A 500% SIGN-UP BONUS, WHICH MAKES IT $300, NOT TO MENTION MY TIME, MY COST OF FAXING THEM THE INFO THEY CLAIMED THEY NEEDED BUT THAT THEY USED TO TEMPORARILY BEAT ME WITH, ETC., PHONE BILLS TO TRACK THEM DOWN, ETC.
I WANT MY $50, PLUS THE 500%=ANOTHER $250, TOTAL OF $300, EITHER PUT BACK ON THE AMEX CARD, OR SENT TO MY PO BOX, SO I CAN PROMOTE MY BUSINESS, WHICH IS ALL I TRIED TO DO IN THE FIRST PLACE. THEY ALSO SHOULD PAY ME NUISSANCE FEES FOR THE FAX, PHONE, RUNAROUNDS, ETC
ABSOLUTELY DO NOT BUY ANYTHING FROM CYCLE CORP, BRAINFOX.COM, OR BRAINFOX MEDIA SERVICES, UNLESS YOU ARE ALREADY BACKED UP WITH YOUR PANTIES AROUND YOUR ANKLES. AND REMEMBER, NETWORK SOLUTIONS IS SHOWN TO OWN ALL THESE BUST-OUT OPERATIONS, FROM ACROSS THE BORDER.
WELCOME TO AMERICA!
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