• Report: #111064

Complaint Review: BRIGHT BUILDERS

  • Submitted: Fri, October 01, 2004
  • Updated: Fri, October 29, 2004

  • Reported By:Ewa Beach Hawaii
1510 N. Technology Way Orem, Utah U.S.A.

BRIGHT BUILDERS OUTRAGEOUS RIPOFF Rude unbusiness like Company Rep uses high pressured sales techniques and is not truthful or honest with customers Orem Utah Work from Home Scams

*Consumer Comment: Bright Builders is part of a Bait and Switch Operation

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On the evening of September 30, 2004, I received a phone call from this company about an online business opportunity. The salesperson spoke to me for over 30 minutes, telling me about the company and all of the benefits and income I would get if I signed on. It all sounded really good!!! He then put me on the phone with a Mr. Jim Cochran.

Mr. Cochran began telling me about how much income I could make and asked me if I had a credit card? He said he would need to charge my card for $3,000.00 and for $2,500.00. Although I was beginning to feel very uneasy at this point, I gave him my credit card information. During our conversation, I told him point blank that I was having second thoughts, and that I needed more time to think it over before making a commitment to spending that much money. He began the pressure sales again telling me that he had already charged my credit card, and that my indecision was probably why I had never taken a chance to make more of an income. He kept telling me to keep an open mind and that I had already committed myself to him.

After speaking for a very long time, we finally hung up. Once I thought about it a few more minutes, I decided to call the customer service number back and cancel my order. The lady immediately put me "back" on the line with Cochran who once again began telling me what a mistake it would be for me to back out and that he had invested an hour of his time to "help me" make money. When I told him that I wanted a refund, he said that he had already charged my card, but he would give me a discount for the program and charge me only $2700.00. I felt that it was better than the $5500.00 he was going to charge me earlier, and helplessly committed to a deal that I really did not want.

Later after speaking to my bank, and to a legal advisor, I found out that this sort of tactic happens all the time on the internet. I was told that I had a time line in which I could cancel my order, whether the company liked it or not. I called the customer service number and "once again" was switched directly to Cochran.

This time, our conversation took on a completely different tone than the night before. When I told Cochran I wanted a full refund, he went into a long-winded tantrum, hardly allowing me to get a word in edgewise. He ranted on and on about how I had wasted his "precious" time the evening before, and that the reason that I was in need of better income was due to the reason that I would not take a chance and commit to this deal.

At this point he became completely rude, unprofessional, and began to belittle me over the phone. At one point he even referred to me as "you poor little Whaa, Whaa", and said that I was throwing up smoke screens because I couldn't make a decision, when the truth is I had made a decision; "NOT TO DO BUSINESS WITH THIS COMPANY". When I asked once again, if he was going to refund my money, I never received a direct answer from him. Finally, when he stopped talking long enough to take a breath, I told him that I was in the middle of writing an article for the BBB Rip-Off Report, and that I would be delighted at the chance to pass along the content of our conversation to others who may be contemplating becoming involved with this company. I certainly hope that this "rude and obnoxious idiot" is not a prime example of this company or it's other employees.

Ewa Beach, Hawaii

This report was posted on Ripoff Report on 10/01/2004 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/BRIGHT-BUILDERS/Orem-Utah-84097/BRIGHT-BUILDERS-OUTRAGEOUS-RIPOFF-Rude-unbusiness-like-Company-Rep-uses-high-pressured-sa-111064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Bright Builders is part of a Bait and Switch Operation

AUTHOR: Kim - (U.S.A.)

My husband had the same experience with Bright Builders. High pressure sales tactics, and a need on the part of Bright Builders for us to make our decision to work with their "team" before we hung up with them. Below is a letter we wrote to our credit card company in our on going efforts to get our money back. We are now filing a claim in Orem, Utah's 4th District Court to get our money back.

Re: Bright Builders

On March 18, 2004, my wife began an online drop shipping business based on services from Bright Builders, an affiliate of Auctions For Income (AFI). I learned of Auctions for Income through a television infomercial in which I paid $39.95 for a basic information kit. I was then contacted by Auctions for income sales representative Nathan Kenyon, during which he proposed to us investment in a turn-key internet business to sell products of our choice through a website that they would create for us, along with ten 30 minute internet technique coaching sessions. The price for this opportunity was $6,475.00, which I found reasonable if everything they promised would have been delivered.

I was advised that we had a 3 day right of rescission, during which time we checked out Bright Builders, which had no records with the Better Business Bureau, local chambers of commerce, or States Attorney Generals Offices.

On the following Monday we received our first coaching session and it went well. They indicated that the website (the premise for the entire business) would not be ready for at least another week, which I felt was normal, given the complexity of creating a good website. We also noticed that we had been handed off to a third party vendor, PMI, for the entire program.

The next week we received the website and it was terrible. It was an American flag background with several radio buttons on the left hand side. It had the appearance and appeal of something that any junior high school student could have created. It was unattractive, non-functional, and totally lacking in the character of the products we were to market, which was not what we had been promised.

We spoke with our coaching consultant during the 2nd and 3rd sessions, and spent the entire time trying to get the website situated instead of learning Internet sales techniques as promised. He gave us the telephone number of the Web Support Team, which never returned our calls until after we terminated the relationship in writing.

We then ran BBB and C of C checks on PMI, the company that Bright Builders handed us off to for the entire project. It turns out that they have a very unsatisfactory rating. It was never mentioned that we would be handed off to a third party during the entire series of events leading up to our signing up for this program.

Bright Builders recorded the portion of the agreement in which we committed to pay the $6475.00, but probably failed to play the entire tape, in which we stipulated, If everything is delivered as promised by Nathan Kenyon, we will pay. In point of fact, very little of what Nathan promised was delivered.

On April 12, 2004 we contacted American Express to request payment suspension to Bright Builders. I requested this suspension of payment due to deceptive trade practices and bait and switch practices on the part of Bright Builders.

In response to the lack of support we were promised and never received I terminated my relationship with Bright Builders siting deceptive trade practices. On July 10, 2004, I filed complaints with the Utah and California Better Business Bureau and on July 16, 2004, I filed a complaint with the State of Utah Attorney General.

We gave termination notice to our coach' Lonnie Hunt on April 7th, sent an email notice of termination to Nathan Kenyon on April 12th, and sent a letter of termination to him on April 12th officially ending our relationship. Bright Builders mysteriously claims to have never received this letter.

On July 12, 2004 Christine Dowley of Bright Builders contacted my wife with an offer to only charge me half of the $6475.00 I originally paid, stating that I used half of the initial investment in services from Bright Builders. We did not use anywhere near $3,200.00 in services from Bright Builders because we received only a non-functional website, and use of their server during the 3 coaching sessions before we shut them off. We have also incurred expenses in setting up bank and credit card accounts, etc, to support our business' and be similarly allowed to charge them for same.

There is currently a credit issued in the amount of $6475.00 on my American Express account. Be advised that American Express must NOT pay the $6475.00 or any other amount to Bright Builders, as these charges should be viewed as credit card fraud, and dropped immediately and permanently.
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