We have been Bright House Customers for the past two years. We came over from Verizon. That was a huge mistake in itself. Last year I was on the phone every three days calling Bright House due to a problem with the TV pixilating, the modem going out (where we had no access to the phone or internet), and gradually we had no service for anything. Over a period of 5 months our lines were changed 4 times, our house was rewired twice and still the problem continued. Bright House Customer care people are rude, unhelpful and have even gone to the point of hanging up on us.
When we recently moved to our brand new home, we thought the problems were left behind at the old house. However, the problems with the modem and the internet continue. Just this week in two days I have spent 7 hours waiting on the phone and attempting to figure out why I cannot access the bright house road runner email accounts through webmail. And why our passwords are not being stored. I am transferred and transferred and transferred again only to be disconnected. You can probably understand my frusteration after waiting 23 minutes to get someone to reset a password is annoying. This is because the Bright House Road Runner Relay system is having a problem and it is impossible to get into my email with the Customer Service team doing this from their end.
When I asked when it would be rectified (fixed) I was told, "it is because of all the Blackberry's." Now, thinking logically here, we have had this service for sometime and I have about had it with Bright House. There sales associates are unknowledgeable on products, their billing is confusing with multiple charges for god only knows what and lastly some techs have even missed scheduled appointments.
I am at the point where I am about to Switch back over to Verizon. At least if my power went out, I would still have a phone. Be forwarned, if you are considering Bright House, consider all the grief that comes along with it.
Timothy & Chasity
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