- Report: #308322
Report - Rebuttal - Arbitrate
Complaint Review: BRIGHT HOUSE NETWORKS
BRIGHT HOUSE NETWORKS1004 US Hwy 92 West Auburndale, Florida U.S.A.
BRIGHT HOUSE NETWORKS Unpredictable, Unreliable, Horribble Service and Customer Care Auburndale Florida
*Author of original report: ****UPDATE UPDATE*****
*Author of original report: UPDATE
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When we recently moved to our brand new home, we thought the problems were left behind at the old house. However, the problems with the modem and the internet continue. Just this week in two days I have spent 7 hours waiting on the phone and attempting to figure out why I cannot access the bright house road runner email accounts through webmail. And why our passwords are not being stored. I am transferred and transferred and transferred again only to be disconnected. You can probably understand my frusteration after waiting 23 minutes to get someone to reset a password is annoying. This is because the Bright House Road Runner Relay system is having a problem and it is impossible to get into my email with the Customer Service team doing this from their end.
When I asked when it would be rectified (fixed) I was told, "it is because of all the Blackberry's." Now, thinking logically here, we have had this service for sometime and I have about had it with Bright House. There sales associates are unknowledgeable on products, their billing is confusing with multiple charges for god only knows what and lastly some techs have even missed scheduled appointments.
I am at the point where I am about to Switch back over to Verizon. At least if my power went out, I would still have a phone. Be forwarned, if you are considering Bright House, consider all the grief that comes along with it.
Timothy & Chasity
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This report was posted on Ripoff Report on 02/12/2008 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/BRIGHT-HOUSE-NETWORKS/Auburndale-Florida-33823/BRIGHT-HOUSE-NETWORKS-Unpredictable-Unreliable-Horribble-Service-and-Customer-Care-Aubur-308322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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