• Report: #308322

Complaint Review: BRIGHT HOUSE NETWORKS

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  • Submitted: Tue, February 12, 2008
  • Updated: Wed, March 19, 2008

  • Reported By:Lakeland Florida
BRIGHT HOUSE NETWORKS
1004 US Hwy 92 West Auburndale, Florida U.S.A.
  • Phone: 863-965-7766
  • Web:
  • Category: Internet

BRIGHT HOUSE NETWORKS Unpredictable, Unreliable, Horribble Service and Customer Care Auburndale Florida

*Author of original report: ****UPDATE UPDATE*****

*Author of original report: UPDATE

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We have been Bright House Customers for the past two years. We came over from Verizon. That was a huge mistake in itself. Last year I was on the phone every three days calling Bright House due to a problem with the TV pixilating, the modem going out (where we had no access to the phone or internet), and gradually we had no service for anything. Over a period of 5 months our lines were changed 4 times, our house was rewired twice and still the problem continued. Bright House Customer care people are rude, unhelpful and have even gone to the point of hanging up on us.

When we recently moved to our brand new home, we thought the problems were left behind at the old house. However, the problems with the modem and the internet continue. Just this week in two days I have spent 7 hours waiting on the phone and attempting to figure out why I cannot access the bright house road runner email accounts through webmail. And why our passwords are not being stored. I am transferred and transferred and transferred again only to be disconnected. You can probably understand my frusteration after waiting 23 minutes to get someone to reset a password is annoying. This is because the Bright House Road Runner Relay system is having a problem and it is impossible to get into my email with the Customer Service team doing this from their end.

When I asked when it would be rectified (fixed) I was told, "it is because of all the Blackberry's." Now, thinking logically here, we have had this service for sometime and I have about had it with Bright House. There sales associates are unknowledgeable on products, their billing is confusing with multiple charges for god only knows what and lastly some techs have even missed scheduled appointments.

I am at the point where I am about to Switch back over to Verizon. At least if my power went out, I would still have a phone. Be forwarned, if you are considering Bright House, consider all the grief that comes along with it.

Timothy & Chasity
Lakeland, Florida
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 02/12/2008 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/BRIGHT-HOUSE-NETWORKS/Auburndale-Florida-33823/BRIGHT-HOUSE-NETWORKS-Unpredictable-Unreliable-Horribble-Service-and-Customer-Care-Aubur-308322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

****UPDATE UPDATE*****

AUTHOR: Timothy & Chasity Lynn - (U.S.A.)

We are still not fixed. Every night our service still goes down including the modem and the phone and everytime a Tech is sent out they adjust the box a little more and things seem to be getting worse., not better. I had not had ANY techs arrive on their scheduled time except for one. And this has been out of the 12 techs who have been out here since this has happened. I am sometimes given an ALL DAY appointment which irritates me even more, and then have to sit and wait all day for someone to come. And when I am given a 3 hour block appointment most of the time they are 90 minutes late.

I am so used to the crappy service from Birght House I would not expect anything more. THEY claim to have the best, however....I have yet to see it. So, the battle still goes on....
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#2 Author of original report

UPDATE

AUTHOR: Timothy & Chasity Lynn - (U.S.A.)

It is now March 7th, and I have since had 10 days without service from Birghthouse and they have sucessfully been out here every single Thursday for the past month. Every single weekend my service is down and every single weekend another Bright House truck is out trying to fic the problem. It is a never ending problem. Nothing has been fixed.

When I last called in to get a credit for not having any service No dial tone, no modem for 3 days, I was told, "I could not be given a credit as too many credits had been issued for the month." Trust me I was livid and chose to bite my tounge.

I filed a consumer complaint with the better business bureau as I am still paying for products that are defective or not working properly.
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