- Report: #328368
Report - Rebuttal - Arbitrate
Complaint Review: BSM Grant Search Aka/ BSM SBA Express Aka/ Network Agenda Aka/ Easy Grant Sucess
BSM Grant Search Aka/ BSM SBA Express Aka/ Network Agenda Aka/ Easy Grant Sucesswww.grantmastercd.com Internet U.S.A.
BSM Grant Search Aka/ BSM SBA Express Aka/ Network Agenda Aka/ Easy Grant Sucess Grant Search CD for 1.99 RIP OFF!!! Internet
*UPDATE Employee: Resolution Offer
Well, I was in for a surprise! First, I NEVER got the CD, then all this charges started appearing on my credit card bill. They totaled over $100.00. I called the toll free number on my bill (that's the only free thing with these people), and the girl tried to tell me that she could only refund $39.95. I explained to her that I had not authorized any of the charges and that I wanted an immediate cancellation and a full refund.She started reading all the excuses from her script (Oh yes!, they use a script for objections, refunds, you name it). I asked her to stop and get me a supervisor. After 20 minutes the supervisor finally gets on the line. He tries to convince me that I must have agreed to the additional items. I stood my ground an made it perfectly clear that I hadn't. He finally agreed to process the refund. Then he had the nerve to ask me if I still wanted the CD! Yikes! I almost fell off my chair!
I should see a credit on my account within 5-7 days.
The lesson: 1-READ THE FINE PRINT. If you must, print every screen whenever you buy online & save them. 2- Stand your ground. Don't let them intimidate you.
This report was posted on Ripoff Report on 04/23/2008 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/BSM-Grant-Search-Aka-BSM-SBA-Express-Aka-Network-Agenda-Aka-Easy-Grant-Sucess/internet/BSM-Grant-Search-Aka-BSM-SBA-Express-Aka-Network-Agenda-Aka-Easy-Grant-Sucess-Grant-Sea-328368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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