• Report: #295796

Complaint Review: BSM - SBA EXPRESS

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  • Submitted: Mon, December 31, 2007
  • Updated: Thu, January 03, 2008

  • Reported By:Cincinnati Ohio
BSM - SBA EXPRESS
www.grantmasterscd.com Internet U.S.A.

BSM - SBA EXPRESS Offer for assistance with hidden charges attached Las Vegas Nevada Internet *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Resolution Offer

*Author of original report: BSM/SBA Changes name when dealing with bank

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I was interested in a start up business grant and ordered a CD online for research. Dr. John Porter's Grant Master CD. The CD was offered for shipping and handling charges as well as a "Trial Membership". Once the CD was received and I realized it was not what I wanted I immediately cancelled the "Trial Membership". However, what I did not realize is when I signed up for the "Trial Membership" there was another membership attached to it. This being "BSM/SBA EXPRESS" I have contacted BSM/SBA EXPRESS several times. The first month they refunded my money after much arguing, at first claiming they couldn't even find me in their data base, yet they had taken the money.

At that point this "membership" was to be cancelled. When the end of the next month rolled around I once again had this charge appear on my bank account, when I called again I went through the same hassel as the first month, "They didn't take my money because I wasn't even in their database". Eventually I received a credit for the $7.95. I just checked my bank account and believe it or not the $7.95 has been taken out once again. Web site to stay away from www.GrantMasterCD.com

Sue
Cincinnati, Ohio
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 12/31/2007 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/BSM-SBA-EXPRESS/internet/BSM-SBA-EXPRESS-Offer-for-assistance-with-hidden-charges-attached-Las-Vegas-Nevada-Inter-295796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First and foremost I offer an apology for the breakdown in service Sue obviously experienced. Sue, I was able to locate your account and have verified that it has been canceled at this time with the resolution you were seeking.

If you are another customer reading this and you need to reach customer service, the number is 866-396-5718 and they are available Monday-Friday 9 am-9 pm Eastern Standard Time.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org.

Sincerely,

Ryan R.
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#2 Author of original report

BSM/SBA Changes name when dealing with bank

AUTHOR: Stepnup02 - (U.S.A.)

I just finished speaking my bank. A hold cannot be issued against this company......they switch letters around in their name occassionally. My account has been charged by BSM/SBA Express, BMS/SBA Express, as well as GSA/SBA Express. Phone number is the same but the name changes, thus preventing the bank from putting a hold on this company.
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