- Report: #311816
Report - Rebuttal - Arbitrate
Complaint Review: BSN-Grant Search, Network Agenda, BSM-SBA Express
BSN-Grant Search, Network Agenda, BSM-SBA Expressbsmgrantsearch,networkagenda,bsm-sbaexpress Internet U.S.A.
BSN-Grant Search, Network Agenda, BSM-SBA Express On-line Company Admits I Called in November but Says My Confermation Numbers Don't Match Internet
*UPDATE Employee: Resolution Offer
I own my own business and stay very busy, so while I visit my bank account on line frequently but don't always keep a close eye on withdrawals. This has come back to haunt me. Upon looking at my account online today, I realized that not only has Grant Search continued to make automatic withdrawals from my account, but two others are showing up as well. NetworkAgenda and BSM-SBA Express are also making withdrawals of $9.95 and $7.95. I never ordered these in any way!
I called my bank to get phone numbers to contact someone again about these withdrawals. GrantSearch did not have a number associated with there withdrawal, and when I called1-800-986-2640, the number listed with the bank to contact BSM-SBA Express, a recording came over the phone saying that 344-8899 was no longer in service! What is that? That's not even the number I dialed!
So I went online to research their websites and Ripoff Report came up on my computer. There I finally found a number to contact GrantSearch. While talking to the young woman to discuss this, she told me she had on record that I had called back in November but was only going to reimburse me for their last withdrawal. I wanted reimbursement for all of the money that had been deducted since November. After being put on hold for nearly an hour, a manager came on the phone and asked me for confirmation numbers. I was told the confirmation numbers I gave him did not match his so there was nothing he could do. How do I know that this is not just another evasive move to keep from reimbursing me?
I do plan to research my phone bills to prove that I called and canceled in an effort to retrieve my money! I definitely hope a class action suit get filed against businesses such as these to prevent others from such trouble.
This report was posted on Ripoff Report on 02/25/2008 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/BSN-Grant-Search-Network-Agenda-BSM-SBA-Express/internet/BSN-Grant-Search-Network-Agenda-BSM-SBA-Express-On-line-Company-Admits-I-Called-in-Novem-311816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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